Salesforce Business Analyst - Boston, United States - HqO

HqO

Verified Company

Boston, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Salesforce Business Analyst:

About the Role

We are seeking a talented Salesforce Business Operations Specialist to help drive the integrity of our internal data, optimize our CRM experience, and ensure our revenue teams are deriving maximum value from our tech stack and revenue operating processes.

We are growing fast, and we are looking for someone who is excited to dig into our GTM data, drive and implement processes, and provide recommendations to senior leaders.

What you'll do

Help build and maintain a roadmap for the continued optimization of our Salesforce instance, based on crossfunctional and executive input as well as your own assessment of our system needs
Create custom reports and dashboards to provide visibility into key business metrics and track progress against goals
Participate in the evaluation, scoping, and implementation of new systems, processes, and integrations
Develop and maintain documentation, including standard operating procedures, training materials, and system diagrams
High comfort with Salesforce flow building, maintenance, and deprecation
Implement and adjust automations for complex business processes
Manage user access and permissions, troubleshoot issues, and provide training and support to end users as needed
Develop and implement longterm best practices for using Salesforce to flexibly support a fastmoving team, ensuring data integrity along the way
Stay current with Salesforce releases and new features, evaluate their impact on our business, and make recommendations for adoption

What you bring

You have exceptional oral and written communication skills, with a strong ability to communicate technical problems to nontechnical audiences and tell stories with data
You have demonstrated skills leveraging Salesforce as an admin to solve business problems for a managed services and / or SaaS organization in a fastpaced, scaling startup environment.
You love solving gotomarket business problems through datadriven process shifts
You possess the ability to build effective relationships, communicate, influence, and collaborate crossfunctionally
You are a highly motivated selfstarter with a collaborative, team & growth oriented mindset
You possess strong analytical skills, with the ability to solve complex problems and design effective solutions
You are highly detailed and organized with exceptional followthrough
Salesforce Administrator certification a plus