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    Competitive Customer Support Representative - Baltimore, United States - World Wide Promotions

    World Wide Promotions
    World Wide Promotions Baltimore, United States

    3 weeks ago

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    Description

    Worldwide Promotions is hiring a handful of Customer Support Representative professionals with unparalleled communication skills, to support our essential clients in the renewable energy industry. The primary responsibility of the Customer Support Representative is to educate consumers on the benefits of solar energy and solar community farms while effortlessly building relationships that will drive revenue for our industry leading clients.

    WHAT WILL YOU BE DOING:

    • Increase brand awareness and profitability through specialized marketing campaigns and outreach efforts
    • Meet with consumers in assigned territory
    • Remain up to date on product knowledge and be able to inform current and potential customers of the benefits of available products and services
    • Schedule follow up meetings and coordinate future appointments
    • Troubleshoot and resolve concerns regarding customer problems, service questions and general client concerns
    • Conduct continued market research to better understand consumer needs
    • Follow up on client referrals to aid in furthering company outreach
    • Maintain an empathetic and professional attitude during every client interaction
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