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Associate Director of Customer Services - Oxford, United States - Systems Ltd
Description
DetailsPosted:
09-Apr-24
Location:
Oxford, Ohio
Type:
Full Time
Salary:
$54,000 – $64,000
Categories
Associate Director
Salary Details
Full Benefits
Required Education
4 Year Degree
Internal Number:
503082
Directs the Recreational Sports Center customer service area, including pro shop/salies and inventory, reception control, equipment checkout, informal recreation, reservations & membership services.
Directs 1-2 Customer Service coordinator and 45-50 students (4 FTE) with direct responsibility for customer service systems and staff, membership sales, pro shop sales and inventory, daily passes, sponsorships, informal recreation, and event support.
Provide weekly manager on duty and front-line positions coverage.
Oversight of content management related to customer relations, including website, phone messages, customer emails, digital and physical marketing and social media.
Department liaison, serve and chair internal/external committees and work teams.
Golden members programs, including Silver Sneakers, Renew Active and Silver and Fit.
Helps to oversee our satellite facilities.
Financial and Budgetary Responsibilities:
Plan, develop, forecast and maintain. a budget of $1,000,000.
Minimum
Bachelor's degree
Experience required 3+ years of experience in customer service, or retail
Have or complete 1st aid/CPR within 90 days of hire.
Preferred
Master's Degree
Supervisory Experience
BBP Certification
ServSafe food Handlers certification
Experience working in collegiate, recreational sports environments
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About Miami University Rec Center Oxford, Ohio
Miami University is an Equal Employment Opportunity Employer and encourages applications from women and minority candidates
Web site at:
Campus Crime and Safety Report — .A hard copy may be obtained by contacting the Department of Human Resources. Miami University is primarily an undergraduate, liberal arts institution with 16,000 undergraduate, 3,000 graduates located in Southwestern Ohio located in Oxford. Oxford is a town of 10,000 is 40 minutes from Cincinnati and Dayton, OH. Miami University is a Division I institution. Located on Miami University's campus in Oxford, Ohio. Miami University, an EO/AA employer encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami does not permit, and takes action to prevent, harassment, discrimination and retaliation.
Requests for reasonable accommodations for disabilities should be directed to or Annual Security and Fire Safety Report may be found at:
Criminal background check required. All campuses are smoke- and tobacco-free.
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