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    Customer Service Associate - Oxford, United States - Learning Forward

    Learning Forward
    Learning Forward Oxford, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionSalary: $15-$18 per hour

    Position Summary: As a Customer Service Associate at Learning Forward, you'll play a pivotal role in ensuring positive customer experiences. Your primary responsibilities include addressing inquiries, comments, and complaints while embodying a helpful attitude and friendly demeanor. Proficiency in data input with meticulous attention to detail is essential, as you'll be responsible for accurately updating customer records and managing various administrative tasks. You'll interact with customers via various channels such as phone, email, webchat, and fax, utilizing your exceptional data entry skills to maintain precise records and provide timely responses.

    Major Job Responsibilities:

    Customer Service and Support:

    • Respond promptly and accurately to customer queries.
    • Welcome visitors and handle deliveries.
    • Identify customer needs and provide assistance.
    • Report and resolve customer issues.
    • Maintain accurate customer records and conduct service surveys.
    • Perform tasks assigned by the Vice President, Business Services.

    Membership:

    • Prepare and distribute new member packets.
    • Handle renewal notices and address updates.
    • Process memberships via mail, fax, phone, or email.
    • Update customer profiles in the database.

    Accounts Receivable:

    • Manage daily mail distribution.
    • Process check payments using MemberSuite and QuickBooks.
    • Contact customers with past due invoices as directed.

    Annual Conference:

    • Assist customers with conference registration.
    • Manage registration forms and certificates.
    • Execute tasks assigned by the Vice President, Business Services.

    Online Courses and Webinars:

    • Issue certificates for course and webinar participants.
    • Respond to certificate requests via email.

    Supervisory Responsibilities: None

    Required Skills and Abilities:

    • Excellent verbal and written communication.
    • Strong interpersonal and customer service skills.
    • Proficiency in sales and organizational skills.
    • Meticulous attention to detail and time management.
    • Ability to prioritize tasks and function in a high-paced environment.
    • Proficiency in Microsoft Office Suite.

    This position is posted for 20-25 hours a week. Regular office hours are 8:30 a.m. to 4:30 p.m. Monday-Friday. Learning Forward is open to flexible working hours, within the regular office hours, to accommodate a school schedule. Travel availability the first week of December from Thursday to the following Wednesday for attending our annual conference is a plus.

    We offer competitive pay rates and opportunities for career growth within our company. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.

    Note: This job description is intended to provide an overview of the responsibilities and duties of this position. It is not all-inclusive and additional duties may be assigned.

    Learning Forward is an equal opportunity employer, committed to diversity and inclusion. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

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