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Conference Customer Service Specialist - Oxford, United States - Miami University
Description
Conference Customer Service Specialist (Student Assistant)
Job no: 502702
Department: Conferences and Events
Location: Oxford, OH
Work type: Student
Categories: Other, Camps and Special Events
Job Title:
Student Assistant
Salary/Grade:
$ $12.30 / hr
Hours per week:
10-30 hours per week.
Duration of Appointment:
May 18th, August 4th, 2024
Job Summary:
Provide excellent customer service to guests assembled with us for conferences and workshops. Duties similar to those of a hotel front desk attendant. Welcome guests, Check in and Check out guests in summer housing, provide customer service support as needed.
Essential Duties:
Maintain a polished appearance and professional demeanor.
Be punctual for scheduled shifts. Once scheduled, you are responsible for either working the shift or finding an approved substitute. Communicate changes in your availability and requested days off, following deadlines.
Have the willingness to help out when unexpected needs arise.
Thoroughly and concisely communicate information to guests and other staff members.
Limit distractions when working, including visitors to your work area and phone/computer distractions.
Provide excellent customer service to guests assembled with us for conferences and workshops.
Provide information to guests surrounding their conference arrangements, Miami University and Oxford, Ohio.
Follow established procedures to check guests in and out of their residence hall rooms, ensuring that security and safety measures are performed when distributing and collecting guest room keys.
Properly record information on housing roster and key reportsCommunicate information through the log book from one shift to the next.
Communicate information with the Conference Service Staff and Residence Hall Housekeeping Staff.
Solve problems to exceed our customer's expectations.
Minimum Qualifications:
Must be enrolled either at Miami University or another University for the coming semester. Graduate students are welcome to apply.
Special Instructions to Applicants:
Prior customer service or conference experience is preferred.
EO/AA Statement/Clery Act:
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities.
Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices.
Requests for reasonable accommodations for disabilities related to employment should be directed to or
As part of the University's commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University's Annual Security & Fire Safety Report at: , which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities.
This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking.
Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department atA criminal background check is required. All campuses are smoke- and tobacco-free campuses.
For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact or
Advertised: 07 Dec 2023 Eastern Standard Time
This Organization Participates in E-Verify.
