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    Pre-trade IT Support Engineer - New York, United States - QUANTEAM - North America (RAINBOW PARTNERS Group)

    QUANTEAM - North America (RAINBOW PARTNERS Group)
    QUANTEAM - North America (RAINBOW PARTNERS Group) New York, United States

    4 weeks ago

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    Description

    As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in the fields of Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca.

    Context

    We are looking for a highly motivated Pre-Trade IT Support Engineer to joint the Global Markets Pre-Trade IT team of a large investment bank in NYC.

    This team is responsible for providing Global Macro (Rates, FX), Equity/Securities Lending, and Credit businesses with reliable and time-sensitive IT solutions to meet their needs. The team is involved in application development, business analysis, and end-user support.

    The candidate will have a strong technical background with a focus on supporting critical systems and applications used in the investment banking environment. This role requires excellent problem-solving skills and the ability to thrive in a fast-paced environment.

    Responsibilities

    • Provide technical support for electronic platforms, in-house applications, and other critical systems used by front-office desks.
    • Troubleshoot and resolve issues in a timely manner to minimize downtime and ensure uninterrupted business operations.
    • Collaborate with the development team to identify the root causes of technical issues.
    • Coordinate with vendors and other internal teams to escalate and resolve issues.
    • Document support cases and procedures to facilitate knowledge sharing for new team members.

    Qualifications:

    • Experience in a technical support role, in the context of a front-office environment, min 2 years.
    • Excellent communication skills with the ability to interact effectively with both technical and non-technical stakeholders.
    • Exposure to ION solutions, MarkitWire, TradeWeb, DealerWeb, BrokerTec, Bloomberg, or other trading platforms.
    • Familiarity with Python or C#.
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