Jobs
>
Phoenix

    Beneficiary Engagement Specialist - Phoenix, United States - VBCare Network LLC

    VBCare Network LLC
    VBCare Network LLC Phoenix, United States

    4 weeks ago

    Default job background
    Description
    Overview
    The purpose of this position is to support the ABC and VBCare Network Medicare and Medicaid engagement and relationship building programs, manage and address member inquiries, complaints, make outreach calls, request for information from health centers, as necessary assist the Manager, Program and Business Operations, and meet and greet visitors to the Chauncey Office.

    This may include helping to navigate beneficiaries through the Medicare system and advocating and resolving beneficiary complaints. Position requires a knowledge of Medicare program benefits and excellent customer engagement skills.

    This position is required to work in the office at 6910 Chauncey Lane, Phoenix.

    Responsibilities
    • Makes and manages beneficiary outreach calls and public phone calls, review and triages correspondence, responds to e-mails regarding Medicare beneficiary questions, addresses beneficiary inquiries, resolves complaints, and processes beneficiary grievances with management.
    • Provides explanations to members and others regarding ACO REACH program ABC Network, opportunities to voluntarily enroll in ABC Network, and any benefit enhancement or benefit incentives that are available under the program which may include sending promotional and informational materials to members requesting it.
    • Documents member contacts in customer relations software system.
    • Coordinates with appropriate ABC Network and VBCare Network staff or participating provider staff to resolve member issues and document the issue resolution.
    • Prepares member response letters and correspondence regarding actions taken.
    • Participate in training programs for health center staff regarding beneficiary engagement and improving beneficiary relations.
    • Reports any significant issues or complaints related to medical treatment to the Medical Director and appropriate management.
    • Participates in CMS approved outreach and marketing efforts for increasing the number of voluntary enrollments.
    Qualifications
    • A minimum of an associate degree in social service, health service, nursing, or counseling.
    • Three- year experience as a hotline counseling, health navigator, health educator, or insurance broker representative, or Medicare or patient advocate.
    • Experience with behavioral interviewing techniques.
    • Experience with MS Office, Power Point, and Excel.
    • Must be a Permanent Arizona resident.
    • Bi-lingual Spanish speaker required.
    • Able to read and write Spanish desired.
    • Valid Arizona Driver's License.
    • Must be detailed oriented.
    • Must be an excellent communicator, both verbal and written.

    Powered by JazzHR

  • Thrivent

    Engagement Specialist

    2 weeks ago

    Thrivent Phoenix, United States Full time

    The Engagement Specialist (ES) is responsible for implementing the activity plans of the Thrivent Member Network (TMN) and Engagement Team. The ES implements the internal and external communication plan of the TMN they support in alignment with Thrivent enterprise communication s ...

  • Thrivent

    Engagement Specialist

    4 weeks ago

    Thrivent Phoenix, United States Full time

    The Engagement Specialist (ES) is responsible for implementing the activity plans of the Thrivent Member Network (TMN) and Engagement Team. The ES implements the internal and external communication plan of the TMN they support in alignment with Thrivent enterprise communication s ...

  • Southwest Behavioral & Health Services

    Engagement Specialist

    1 week ago

    Southwest Behavioral & Health Services Phoenix, United States Full time

    Job Preview at a Glance: · An Engagement Specialist provides outreach, engagement, screening, assessments, treatment planning, case management, and crisis intervention to children/adolescents, and adults. This position reports to a Program Director. · Location & Schedule: · This ...

  • Terros

    Engagement Specialist

    1 day ago

    Terros Phoenix, United States

    Overview: · Terros Health is pleased to share an exciting and rewarding opportunity for an Engagement Specialist working at our 27th Avenue Certified Community Behavioral Health Clinic (CCBHC). · Reporting to the Clinical Site Director, participates as a member of an interdisci ...

  • Arizona Center for Youth Resources

    Engagement Specialist

    2 weeks ago

    Arizona Center for Youth Resources Phoenix, United States

    Job Description · Job DescriptionJob Title: Success Coach · Job Overview: The Success Coach is responsible for providing assistance to youth and young adults to enhance their knowledge, skills, and abilities required in a competitive labor market. This includes aiding youth/stude ...

  • Ewing Outdoor Supply

    Benefits and Engagement Specialist

    1 week ago

    Ewing Outdoor Supply Phoenix, United States

    Job Description · Job DescriptionEwing Outdoor Supply is currently looking for a Benefits and Engagement Specialist to join our team. As a Benefits and Engagement Specialist, you will be responsible for managing and administering employee benefits programs and engaging employees ...

  • LifeGuides

    Engagement Marketing Specialist

    1 week ago

    LifeGuides Phoenix, United States

    Job Description · Job DescriptionSalary: Approximately $65K to $80K · Engagement Marketing Specialist · LifeGuides is an employer benefit dedicated to enhancing the mental fitness & wellbeing of clients' employees through a unique peer-to-peer platform that connects them with tra ...

  • Valon Mortgage, Inc.

    Client Engagement Specialist

    6 days ago

    Valon Mortgage, Inc. Phoenix, United States

    About the Company · Valon's mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We're creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engi ...

  • Hospice of the Valley

    Hispanic Community Engagement Specialist

    1 day ago

    Hospice of the Valley Phoenix, United States

    Join Arizona's largest, most prominent not-for-profit hospice, serving the valley since 1977. · Hospice of the Valley is a national leader in hospice care and has been serving the Phoenix metropolitan area since 1977. A mission-driven, not-for-profit organization, Hospice of the ...

  • Arizona Center for Youth Resources

    Engagement Specialist

    2 weeks ago

    Arizona Center for Youth Resources Phoenix, United States

    **Job Title**: Success Coach · **Key Responsibilities**: · - ** Effective Coaching Services**: · - Engage youth in decision-making about personal, educational, and career goals. · - Facilitate the College and Career Blueprint to help youth identify suitable education and career g ...

  • Denova Collaborative Health

    Patient Engagement Specialist II

    1 week ago

    Denova Collaborative Health Phoenix, United States

    · Patient Engagement Specialist II · Job Purpose: This position serves as a first point of contact for all entities that enter a medical facility and is responsible for a variety of activities related to patient intake and care. This position performs essential functions in bot ...

  • Valon

    Client Engagement Senior Specialist

    1 day ago

    Valon Phoenix, United States

    About the Company · Valons mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. Were creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engin ...

  • Valon

    Client Engagement Senior Specialist

    1 week ago

    Valon Phoenix, United States Full time

    · About the Company · Valon's mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We're creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of e ...

  • St Vincent De Paul

    Volunteer Engagement Specialist

    4 weeks ago

    St Vincent De Paul Phoenix, United States

    Job Description · Job DescriptionJob Title: Volunteer Engagement Specialist · Department: 303 Volunteer Engagement · Reports To: Director of Volunteer Engagement · FLSA Status: Non-Exempt · Safety Sensitive: No · Job Summary: · The Society of St. Vincent de Paul is committed to ...

  • Salvation Army

    Donor Engagement Specialist

    2 weeks ago

    Salvation Army Phoenix, United States

    LOCATION:Divisional Headquarters - Phoenix, AZ · STATUS:FT/40 hrs/wk · MISSION STATEMENT:The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its ...

  • The Salvation Army USA Western Territory

    Donor Engagement Specialist

    2 weeks ago

    The Salvation Army USA Western Territory Phoenix, United States

    LOCATION: Divisional Headquarters - Phoenix, AZ · STATUS: FT/40 hrs/wk · MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. It ...

  • Molina Healthcare

    Sr. Specialist, Provider Engagement- Quality

    1 week ago

    Molina Healthcare Phoenix, United States

    **Job Summary** · Molina's Quality Improvement function oversees, plans, and implements new and existing healthcare quality improvement initiatives and education programs specific to the Provider Network; ensures maintenance of Provider Quality Improvement programs in accordance ...

  • Human Services Campus, Inc.

    Client Engagement Specialist

    2 weeks ago

    Human Services Campus, Inc. Phoenix, United States

    I** **Summary** · The Respiro Engagement Specialist reports directly to the Supportive Services Manager. This position will provide direct service to individuals whom utilize Respiro by way of outreach and engagement to seek specifically to connect individuals experiencing homele ...

  • St Vincent De Paul

    Volunteer Engagement Specialist

    4 weeks ago

    St Vincent De Paul Phoenix, United States

    **Job Title**: Volunteer Engagement Specialist · **Department**: 303 Volunteer Engagement · **Reports To**: Director of Volunteer Engagement · **FLSA Status**: Non-Exempt · **Safety Sensitive**: No · **Job Summary**: · The Society of St. Vincent de Paul is committed to serving th ...

  • Human Services Campus, Inc.

    Client Engagement Specialist

    3 weeks ago

    Human Services Campus, Inc. Phoenix, United States

    **Make a Difference with Human Services Campus** · hsc- **|**Facebook**|** · **About Our Company** · Human Services Campus is an Equal Opportunity Employer that provides an attractive health and benefits package for our employees including but not limited to _403(b), dental insur ...