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    Call Center Representative - Nashville, United States - High 5

    High 5
    High 5 Nashville, United States

    3 weeks ago

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    Description

    Job Title: Customer Service Representative

    Location: Remote Nashville TN 37214

    Duration: 6+ Months

    Pay Rate: $14- $15 Per hour

    Shift: 10:30am - 7pm CST, Monday through Friday.

    Customer Service: 2 years (Preferred)

    Call Center Experience: 1 year (Preferred)

    Education:

    High School Diploma (Required)

    Bachelor's (Preferred)

    RESPONSIBILITIES:

    Answer inbound phone calls and emails in a contact center environment.

    Provide excellent customer service support.

    Provide accurate information regarding Clients products, services, and product delivery systems.

    Be professional and courteous with callers at all times.

    Maintain confidential information in accordance with company procedures and standards.

    Possess the ability to quickly respond to client and consumer issues and complete a high volume of tasks and assignments.

    Work well within a team environment and independently

    Must study for and pass the Fair Credit Reporting Act (FCRA) certification exam. Study time, costs for exam and materials will be provided by Client.

    Other administrative work as needed.

    Perform all duties in accordance with company procedures and standards.

    REQUIREMENTS:

    Must be flexible, enthusiastic and possess good interpersonal skills.

    Must be flexible to work additional hours if needed when high call volume is anticipated

    Must be proficient in MS office products, i.e. Word, Excel, PowerPoint.

    Excellent interpersonal and communication skills (listening, verbal, written)

    May be asked to be available for on-call after hours phone support as needed by the business.

    Sitting for long periods of time in close proximity to a computer screen is required.

    Excellent written and verbal communication skills that help represent diverse communities

    Experience working with diverse teams

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