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Goodlettsville

    Call Center Representative - Goodlettsville, United States - Insight Global

    Insight Global
    Insight Global Goodlettsville, United States

    3 weeks ago

    Insight Global background
    Description

    Job Description

    Job Description

    Must Haves:

    • 2-3 years of experience in a call center setting (high volume)
    • Highschool Diploma
    • Soft Skills: communication, multitasking, and strong phone presence

    Plusses:

    • Human Capital Metrics (Oracle, workday, Lawson)
    • Payroll or HRIS system experience

    Day to Day:

    One of our top Retail clients in Goodlettsville, TN is looking to bring on some Call Center Representatives to help support their Human Resources Shared Services team. This candidate will be responsible for answering calls, handling a variety of transactions related to HR policies including areas such as benefits, leave administration, employment center questions, etc. In this role, you will need to evaluate and analyze the employee request/concern, interpret the situation, determine the appropriate resolution, escalate as necessary, and communicate the resolution and/or escalation to the customer. Finally, they will then prepare appropriate documentation and process the necessary paperwork.



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