- columbus , ohio
- posted today
- $ $19.17 per hour
- temp to perm
- bachelor degree
- category management occupations
- referenceAB_
- Service Handling:
- Address incoming phone inquiries regarding diverse client services with accuracy and efficiency.
- Support Areas Covered:
- Provide assistance for client Cash Management products, online services, and general financial inquiries.
- Performance Commitment:
- Maintain a commitment to meeting key departmental performance metrics while delivering world-class service.
- Professionalism and Adaptability:
- Display professionalism, drive for career advancement, and adaptability in a dynamic and team-oriented financial service environment.
- Multi-tasking Ability:
- Demonstrate the capability to multitask efficiently and adapt swiftly to changes within a busy financial service center.
- Proven experience in a customer support/account representative role.
- Familiarity with Cash Management products, online services, and financial inquiries.
- Ability to thrive in a fast-paced, team-oriented environment.
- strong multitasking skills with an aptitude to adjust quickly to changes.
- working weekends
- Customer support
- Customer Service
- Typing Skills
- Call Center Support
- Active Listening
- Basic Software Skills
- Transaction Readiness and Support
- Years of experience: 2 years
- Experience level: Experienced
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customer service rep - Columbus, United States - Randstad
Description
customer service rep.
job details
summary
job details
Our client is seeking dedicated Customer Support Service Professionals to join their team. As a key player in client interactions, you'll handle incoming phone calls related to various service inquiries on company accounts. Your role is crucial in responding with a high degree of accuracy and efficiency, consistently meeting key department performance metrics.
Key Responsibilities:
Qualifications:
If you're a highly professional and career-driven individual committed to delivering world-class service, we invite you to and contribute to our client's dynamic financial service environment
salary: $ $19.17 per hour
shift: First
work hours: 6 AM - 10 PM
education: Bachelors
Responsibilities
Client Support Service Professionals handle incoming phone calls regarding various service inquiries on companies accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include clients Cash Management products and services, Company Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.
Hybrid- 3 days in Office
Must be able to accept an 8 hours shift between Mon-Fri 6AM-9PM
The essential functions of this role include:
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
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