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    Lead Customer Service Rep - Columbus, United States - Jademed

    Jademed
    Jademed Columbus, United States

    3 weeks ago

    Default job background
    Description

    Lead Customer Service Rep

    Job Category*:

    • Customer Service

    Requisition Number*:

    • CUSTS01909
    Showing 1 location


    Job Details

    Description
    Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
    Essential Duties and Responsibilities include the following.


    Other duties may be assigned:
    Deal directly with customers either by telephone, electronically or face to face
    Respond promptly to customer inquiries
    Handle and resolve customer complaints
    Obtain and evaluate all relevant information to handle product and service inquiries
    Provide pricing and delivery information
    Perform customer verifications
    Process orders, forms, applications and requests
    Organize workflow to meet customer timeframes
    Direct requests and unresolved issues to the designated resource
    Manage customers' accounts
    Keep records of customer interactions and transactions
    Record details of inquiries, comments and complaints
    Record details of actions taken
    Industry experience a plus
    Communicating across business units
    Potential light travel
    Prepare and distribute customer activity reports
    Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.

    Competencies:
    To perform the job successfully, an individual should demonstrate the following competencies:
    Job Knowledge - Exhibits ability to learn and apply new skills; uses resources effectively.
    Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
    Conflict Resolution - Confronts difficult situations; keeps emotions under control.

    Qualifications:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience:


    One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.


    Language Skills:
    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

    Mathematical Skills:
    Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

    Reasoning Ability:
    Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

    Physical Demands:


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Work Environment:


    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    ADDITIONAL NOTES

    ARCH Global Precision is an Equal Opportunity Employee and wholeheartedly supports diversity in the workplace as a basic premise for business success.

    All employees of ARCH Global Precision are employed on an at-will basis.

    This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.

    Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

    A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.

    All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

    To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently.

    Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

    The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

    Qualifications

    Skills

    Behaviors

    Preferred

    Enthusiastic*:

    • Shows intense and eager enjoyment and interest

    Team Player*:

    • Works well as a member of a group

    Detail Oriented*:

    • Capable of carrying out a given task with all details necessary to get the task done well

    :

    Motivations

    Preferred
    **Flexibility**
    :
    Inspired to perform well when granted the ability to set your own schedule and goals
    **Self-Starter**
    :
    Inspired to perform without outside help


    :

    Education

    Experience

    Licenses & Certifications

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