Jobs

    Guest Experience Manager - Alameda, United States - The Clyde Hotel

    The Clyde Hotel
    The Clyde Hotel Alameda, United States

    3 weeks ago

    Default job background
    Tourism / Travel / Hospitality
    Description
    :WORK, PLAY & ENJOY LIFE WITH HERITAGEWe offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico
    Full-time salaried position with a range starting at $60k annually + benefits.Located in Albuquerque, NM. Working out of our Clyde Hotel in Downtown.

    Position Purpose: The Guest Experience Manager and their team helps sets the tone for the Heritage experience as the main points of contact for duration of a guests stay. The Guest Experience Managers are expected to be professional consistent and energetic when they welcome the guests stay at a Heritage property. Our Guest Experience Manager and team will articulate the story, inspiration, behind the experience of Heritage, while prioritizing and being mindful of the guests needs. The Guest Experience Manager is an essential support to the Front of House team in creating unforgettable experiences for guests.

    Supervisory Responsibilities: Lead Guest Experience Hosts, Guest Experience Hosts, Bellman, Valet, and in house PBX

    Essential Duties and Functions/Responsibilities/Tasks:

    • Work under dotted line direction of property General Manager and Corporate Director of Guest Experience, while reporting directly to either the Director of Rooms or Director of Operations depending on hotel.
    • Maintain high level of positive and professional approach with employees, coworkers, and guests.
    • Set goals for performance that coincide with Heritage's plans and vision.
    • This position is responsible for being the first point of contact in guest service recovery for the property.
    • Review occupancy and event levels at property and schedule department employees accordingly and within budget.
    • Drive morale positively as the accountable party to be present and visible to guests and team members.
    • Assign, train, mentor and direct staff to carry out the exceptional guest experience and foster an environment for employees to be successful in performance, and further feel engaged and valued.
    • Perform interview, hire, disciplinary, and termination actions when necessary for team members.
    • Control all guestroom allocations, ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved.
    • Provide highly knowledgeable and innovative community minded recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
    • Monitor blocks and additional blocking as needed, i.e. special requests, suites, etc.
    • Maintain an efficient system of communication between the Front Office and all other departments, with particular regard to guest's arrivals and departures.
    • Manage all aspects (including challenges) of our reservations system.
    • Resourcefully solve any issues that arise and seize control of any problematic situation.
    • Interact with guests and on a frequent basis to obtain feedback of their experiences on property; utilizes guest feedback to recognize excellent front of house service performance and improve service delivery.
    • Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest.
    • Acknowledge special occasions with guests; weddings, birthdays, anniversary, etc. further providing room upgrades and amenities when applicable.
    • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report, house accounts, and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, house accounts, comps, etc.
    • Operate all aspects of the Front Office computer system, including, report generation and analysis.
    • Ensure correct and accurate cash handling at the Front Desk.
    • Follow and enforce all credit policies.
    • Review daily Front Office work and activity reports generated by Night Audit.
    • Maintain an organized filing system with documentation of purchases, vouchering, schedules, forecasts, reports, checklists and tracking logs.
    • Other duties as assigned consistent with the functions of this position as needed at the property.

    #MSL HC6

    Requirements:
    • Proven leadership experience in a hotel setting required, with a passion to provide exemplary guest service.
    • 2-3 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience a must.
    • Must be highly knowledgeable and openly willing to be creative in curating an experience for the guest in the hotel and city for which this position is listed. This requires expertise on local dining, entertainment, events and attractions in the area of the hotel and the greater city area.
    • Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.
    • Friendly and warm demeanor, excellent verbal and written communication and ability to multitask while maintaining poise.
    • Strong knowledge of hospitality software and MS Office required.
    • Ability and willingness to work flexible long hours including weekends, holidays and late nights.
    • Ability to work on feet for eight hours or more.
    • Must be able to lift/push/reach for/carry 25+ pounds occasionally.
    • High school diploma or equivalent experience/training required; some college preferred.
    SEIZE YOUR OPPORTUNITY AND COMEWORK, PLAY & ENJOY LIFE WITH HERITAGEFlexibility | Family | Future GrowthHeritage Companies is an Equal Opportunity Employer

    Compensation details: Yearly Salary



    PIe069f0b2ec2c

  • The Clyde Hotel

    Guest Experience Manager

    3 weeks ago

    The Clyde Hotel Alameda, United States

    :WORK, PLAY & ENJOY LIFE WITH HERITAGEWe offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in ...

  • Five Below

    customer Experience Manager

    2 weeks ago

    Five Below Alameda, United States Full time

    At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff Just ask ...

  • Equinox

    Personal Trainer, San Francisco

    2 weeks ago

    Equinox Alameda, United States

    Job Description · Equinox is seeking talented individuals interested in joining our Personal Training team at our Equinox clubs in San Francisco. This is an exclusive opportunity for Certified Personal Trainers and Kinesiology and Exercise Science students/graduates to explore a ...

  • Equinox

    Personal Trainer, Pine Street

    1 week ago

    Equinox Alameda, United States

    Job Description · JOB OVERVIEW · We are looking for energetic, creative, and enthusiastic Personal Trainer, reporting to the Personal Trainer Manager and Fitness Manager to join the Equinox team. This is a non-exempt · hourly position great for candidates looking to make a signif ...

  • CenterWell Home Health

    RN Home Health Full Time

    1 week ago

    CenterWell Home Health Alameda Pt, United States Full time

    Become a part of our caring community and help us put health first · As a Home Health Registered Nurse, you will: · Provide admission, case management, and follow-up skilled nursing visits for home health patients. · Administer on-going care and case management for each patient, ...

  • CenterWell Primary Care

    LVN, Home Health Full Time

    2 weeks ago

    CenterWell Primary Care Alameda, United States Full time

    Become a part of our caring community and help us put health first · As a Home Health LPN, you will: Provide professional nursing services under the direction of a RN in compliance with the state's Nurse Practice Act, any applicable licensure/certification requirement, applicabl ...

  • CenterWell Home Health

    Speech Language Pathologist Home Health Per Diem

    1 week ago

    CenterWell Home Health Alameda Pt, United States

    Become a part of our caring community and help us put health first · As a Home Health Speech Language Pathologist, you will: · Evaluate, direct and provide speech/language pathology service to patients in the home or facility · Participate in the development and periodic review o ...

  • Alameda Health System

    AHD House Supervisor

    3 weeks ago

    Alameda Health System Alameda, CA, United States

    Summary · SUMMARY: The AHD House Supervisor is responsible for providing clinical oversight and direction to the nursing staff during non-business hours. The AHD House Supervisor is skilled in problem solving and crisis intervention and serves as the first level contact for Admi ...

  • TalentBurst, an Inc 5000 company

    Marketing Associate

    3 weeks ago

    TalentBurst, an Inc 5000 company Alameda, United States

    ONSITE ONLY IN ALAMEDA. looking for minimum of 4 years experience who have the experience working with different agencies for design and process. Must have regulated Healthcare background. Looking for event handling, content and multiple project exp. Need critical thinking and mu ...

  • Collabera

    Marketing Specialist

    3 weeks ago

    Collabera Alameda, United States

    We are seeking a seasoned Marketing Manager to join our Healthcare Professional (HCP) Marketing Team. The ideal candidate will possess a minimum of 4-6 years of experience, with a strong background in marketing or product management, particularly in regulated healthcare settings. ...

  • I.T. Solutions, Inc.

    GxP Validation Lead

    3 weeks ago

    I.T. Solutions, Inc. Alameda, United States

    Role: GxP Validation Lead · Location: Onsite at Alameda, CA (2-3 Days) · The Validation Lead will be the primary liaison between product and quality teams to help validate number of products. The role will leverage strategic mindset to transform and adopt a risk-based approach to ...

  • Buestad Construction

    Business Development Director

    1 week ago

    Buestad Construction Alameda, United States

    Business Development Director · Building since 1948, Buestad combines our deep-rooted Bay Area connections with state-of-the-art project management and building technologies to achieve both exacting detail and big picture design vision on residential, estate and commercial assign ...

  • Sila Nanotechnologies, Inc.

    BIM Design Delivery Lead

    4 weeks ago

    Sila Nanotechnologies, Inc. Alameda, United States

    About Us · We are Sila, a next-generation battery materials company. Our mission is to power the world's transition to clean energy. To create this future, our team is building a better lithium-ion battery from the inside out today. We engineer and manufacture ground-breaking bat ...

  • Alameda Health System

    AHD Registered Nurse, South Shore

    1 week ago

    Alameda Health System Alameda Pt, United States

    Summary · SUMMARY: The AHD Registered Nurse - South Shore provides direct nursing care to residents and supervises the patient care performed by certified nursing assistants (CNAs) and licensed vocational nurses (LVNs). Supervision and care must be in accordance with current fed ...

  • Buestad Construction

    Director of Construction

    1 week ago

    Buestad Construction Alameda, United States

    Director of Construction · Building since 1948, Buestad combines our deep-rooted Bay Area connections with state-of-the-art project management and building technologies to achieve both exacting detail and big picture design vision on residential, estate and commercial assignments ...

  • GSPANN Technologies, Inc

    IT Support Engineer, Level-II

    1 week ago

    GSPANN Technologies, Inc Alameda, United States

    About GSPANN · Headquartered in Milpitas, California (U.S.A.), GSPANN provides consulting and IT services to global clients, ranging from mid-size to Fortune 500 companies. With our experience in retail, high technology, and manufacturing, we help our clients transform and delive ...

  • GSPANN Technologies, Inc

    DeskSide Support Engineer, Level 2

    5 days ago

    GSPANN Technologies, Inc Alameda, United States

    About GSPANN · Headquartered in Milpitas, California (U.S.A.), GSPANN provides consulting and IT services to global clients, ranging from mid-size to Fortune 500 companies. With our experience in retail, high technology, and manufacturing, we help our clients transform and delive ...

  • Buestad Construction

    Working Foreman

    1 week ago

    Buestad Construction Alameda, United States

    Working Foreman · Building since 1948, Buestad combines our deep-rooted Bay Area connections with state-of-the-art project management and building technologies to achieve both exacting detail and big picture design vision on residential, estate and commercial assignments. Buestad ...

  • Planet Pharma

    Research Associate-Research and Development-In Vitro

    1 week ago

    Planet Pharma Alameda, United States

    Research Associate – Research and Development – In vitro · Our Client is a molecular engineering company focused on creating best-in-class in vivo therapies that permanently treat the underlying cause of disease. Founded by CRISPR inventors and leading molecular engineers, out cl ...

  • Emery Pharma

    Associate Director Business Development

    4 weeks ago

    Emery Pharma Alameda, United States

    About Emery Pharma · Emery Pharma is a full-service Contract Research Organization (CRO) that delivers scientific solutions to provide analytical services, bioanalysis support, support IND submissions, and enable drug substance and drug product analysis. · Position Overview · The ...