Support Specialist - Fort Wayne, United States - Lifeline Youth and Family Services

Lifeline Youth and Family Services Fort Wayne, United States

2 weeks ago

Description

Process client referrals received from the State and screen them for accuracy.
Monitor assigned inbox where referrals and other paperwork and requests is received.
Transfer data from electronic formats into company's database system and update existing data.
Adhere to privacy laws and uphold dignity of all clients, guests, and co-workers.
Audit client paperwork according to state-required specifications.
Request, receive, and file missing paperwork to insure complete file information.
Provide phone support to service providers, clients, and field staff.
Clearly communicate detailed information to multiple people.
Upload and file information in the correct files per Lifeline standards.
Monitor incoming paperwork and print/upload/file as needed.
Assign field workers to cases.
Request billing units to ensure continuation of services.
Audit and close cases in database.
Maintain strict confidentiality at all times to protect clients' privacy.
Promote the mission, vision, and values of Lifeline.
Respect, support and integrate the company's Tenets of Culture

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)

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