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    Desktop Support Specialist - Fort Washington, United States - GTN Technical Staffing and Consulting

    GTN Technical Staffing and Consulting
    GTN Technical Staffing and Consulting Fort Washington, United States

    3 weeks ago

    Default job background
    Accounting / Finance
    Description

    L2 Desktop Support

    Pay: 25/hour w2

    Start: ASAP

    Duration: 12+ months

    Location: Fort Washington, PA

    Responsibilities:

    • Provide technical assistance with computer hardware and software
    • Resolve issues for clients via phone or electronically
    • Recommend hardware and/or software improvements
    • Track customer issues and resolutions
    • Handle tickets in a timely manner
    • Experience with Service Now and AD
    • Help with W7 to W10 migrations/refreshes / any windows project
    • Respond to dispatched assignments via tickets or another request by end-users
    • Work independently or with managers or other techs
    • Have strong CS experience dealing with end-users
    • Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements
    • Be able to work overtime when requested or necessary
    • Be able to multitask and prioritize many different projects

    Qualifications:

    • Previous experience in IT, customer service, or other related fields
    • Ability to build rapport with clients
    • Strong troubleshooting and critical thinking skills
    • Positive and professional demeanor
    • 3+ years of experience
    • Previous ServiceNow / large ticketing exp
    • Previous AD experience
    • Teachable
    • Able to hit the ground running
    • Able to pass a background check and drug test prior to starting
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