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    Front Desk - Orlando, United States - Health Care Center for the Homeless

    Health Care Center for the Homeless
    Health Care Center for the Homeless Orlando, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Title: Patient Service Representative

    Reports to: Lead PSR/Operations Manager

    Status: Non-Exempt

    Work Schedule: Days and Times will vary

    Position Summary: Patient Service Representatives (PSR's) are the first contact for all patients, visitors, volunteers, and staff entering the clinic. They are responsible for maintaining a cordial, comfortable, and professional environment. PSR's facilitate the registration and processing of each patient from check-in to check-out. PSR's assist with the day-to-day needs of clinic patients and visitors. Front desk support services include, but are not limited to medical records, charge review & entry, appointment scheduling, & patient advocacy.

    Responsibilities & Expectations:

    • Open secured front office area by 7:45am each business day.
    • Retrieve & return patient voicemails mid-morning & at close of business.
    • Register all new & established patient accounts for services.
    • Verify eligibility and benefits for each patient 1-day in advance.
    • Review patient financial responsibility for medical, behavioral health, & pharmacy services during the initial registration process & annual renewal.
    • Collect co-payment fees according to the sliding fee schedule.
    • Monitor front lobby area for emergencies.
    • Collect & scan all registration required forms necessary to verify identify, proof of income, and residency.
    • Daily appointment confirmation calls for behavioral health patients 1-day in advance as applicable.
    • Reschedule medical & behavioral health appointments as directed.
    • Balance open journal by reviewing & comparing all daily collections to the open journal report for accuracy & even balance.
    • Answer calls utilizing the Front desk telephone etiquette, take detailed messages, provide general information regarding services, and route all incoming calls to the appropriate staff or department.
    • Provide community resources to patients not eligible or inappropriate for our services.
    • Distribute and collect patient satisfaction surveys monthly.
    • Analyze & evaluate all medical record requests in accordance with departmental policies & procedures.
    • Enter & scan original medical record request into the patient electronic medical record.
    • Ensure all medical records are accurate and complete prior to disclosing information according to department policy.
    • Reports all HIPAA violations and/or potential risks related to the release, use, and/or maintenance of medical records to the Privacy Officer.
    • Able to lead, guide, and train staff, student employees, interns, and/or volunteers performing tasks involving patient health information.
    • Performs miscellaneous job-related duties and/or functions as assigned.
    • Assist medical staff with patient examinations and procedures under their supervision.
    • Perform basic medical tasks such as taking vital signs, recording medical histories, and preparing patients for examinations.
    • Administer injections or medications as directed by medical staff.
    • Prepare treatment rooms for patient examinations, keeping them clean and organized.
    • Provide patient education regarding medical procedures, medications, and health maintenance.
    • Ensure accurate documentation of patient information and medical procedures in electronic medical records.
    • Collaborate with other healthcare professionals to ensure coordinated patient care.
    • Maintain compliance with all medical protocols, including infection control procedures and HIPAA regulations.
    • Continuously update knowledge and skills through training and professional development opportunities.

    Requirements, Education and Licensure:

    • High school diploma/GED with 2 to 4 years' experience related to the duties and responsibilities specified above
    • Preferred Medical Assistant familiar with front desk operations within a community health center or physician practice environment
    • Prefer Certified Health Information Technician
    • General knowledge of medical & managed care terminology
    • Excellent verbal and written communication skills
    • Knowledgeable of state and federal laws regarding HIPAA and patient privacy practices
    • Ability to operate standard office equipment such as fax, copier, printer, etc.
    • Ability to investigate & analyze information to draw conclusions
    • Certified Medical Assistant or must be certified within 6 months of hire
    • Basic knowledge of Microsoft Word, Excel, and Electronic Medical Records (EMR)
    Skills And Abilities:
    • Ability to read and interpret medical procedures and terminology.
    • Ability to exercise independent judgment;
    • Excellent written and verbal communication skills to prepare reports and related documents and to maintain working relationships with physicians and other staff.
    • Ability to maintain confidentiality.
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