- Handles escalated inquiries efficiently while capturing pertinent details for documentation. Uses knowledge base and designated resources to accurately resolve inquiries. Solves problems. Refreshes and adds to the knowledge base system. Demonstrates comprehensive understanding of techniques, processes and procedures to perform the job.
- Researches issues quickly, when not able to immediately resolve using the knowledge base. Resolves, routes, or escalates issues in a timely manner. Applies working knowledge of the techniques, principles, theories and concepts of the discipline, staff, technologies, services, and practices to complete routine and non-routine assignments. Prioritizes daily activities to complete tasks/projects assigned by others. Makes decisions regarding own work, sometimes in ambiguous situations.
- Provides exceptional customer service, exhibiting strong listening and communication skills. Solves and escalates operational problems and technical issues; modifies existing tools or processes. Works with decisions that have moderate impact on function/family operations.
- Participates in test cycles, e.g., open enrollment, software updates, knowledge base reviews and refreshes. Works under general supervision.
- Identifies processes and procedures for improvement opportunities. Serves on teams planning and implementing continuous improvement. Assists with training new Associate Analysts.
- Performs other job-related duties as assigned.
- Associate's/Technical Degree or equivalent combination of education/related experience: Preferred
- Bachelor's Degree with coursework in human resources: Preferred
- Four years of HR experience: Preferred
- Professional in Human Resources (PHR), or SHRM Certified Professional (SHRM-CP): Preferred
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IT Support Specialist
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Fair Banking Statistical Analyst
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F&b Operations Manager
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Change Management
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Recruiter
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PRIDE Industries Roseville, United StatesPay Rate: $66,816 per year Telecommute Status: Remote How many days a week at a regular work location?: 2 days onsite Announcement: · PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added sol ...
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Human Resource Assistant Remote - Roseville, United States - Hire Up Staffing Services
Description
Hire Up Staffing and Healthcare is seeking Human Resource Assistant for one of our healthcare clients. This is a Remote position, 41 week assignment with the possibility of being extended or hired on permanently.
Schedule: Days, 40 Hours. 40 Week Assignment.
Pay: $20.50
Job Summary:
Provides functional configuration support to key organization stakeholders. Works closely with Human Resources Team to analyze business processes, functions and procedures to determine the most effective way to implement system changes. Develops, coordinates and performs test plans. Leads all test acceptance efforts for assigned team. Transforms non-technical business needs/requirements into technical requirements/specifications.
Essential Functions:
