- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate
- Performs other duties as required to provide "Can Do" attitude and genuine hospitality
- Provides food and beverage service to guests in LBLE
- Sets up lounge tables with clean menus, table tents and candles
- Provides guest with overview of menu and beverage choices
- Takes guests' order – provides explanation of menu and upsells as appropriate 10%
- Serves and replenishes beverages 50%
- Consolidates and picks up food and beverages which have been ordered. Ensures that all necessary/appropriate condiments are served with the appropriate dishes 25%
- Clears cocktail tables throughout the dining experience using proper methods for removing dishes, glassware and silverware 20%
- Cleans tables, chairs and floor area 10%
- Assists Bartender by filling/replenishing ice bin 10%
- Is familiar with and complies with all Department of Health sanitation and food safety guidelines 100%
- Breaks down/scrapes and sorts chinaware and silverware at the soiled dish table 10%
- Assists Bartender as necessary to meet and exceed the guests' expectations
- Completes all side work assignments according to LBLE standards 10%
- Sets up and maintains appearance of Server areas which include:
- Utensils, plates and napkins are cleaned and presentable
- Side stand full and presentable
- Menus are clean and presentable
- Able to work in an indoor environment
- Perform related duties as assigned by Manager
- Maintain compliance with all company and brand policies and procedures
Other Duties: - Works with events in banquet space
- Assists in serving banquet spaces from lobby bar
- Other duties as assigned by Restaurant Manager or Director of F&B
Minimum Requirements: - 1 year experience in a high volume bar
- High School Diploma or GED preferred
- Relevant military experience in a comparable capacity
Licenses/Certifications: - TB Clearance required
- Honolulu Liquor card required
Hilton Waikiki Beach Hotel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call or email Cindy Fujioka at to let us know the nature of your request.Qualifications
Beverage and food service in a high volume bar.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
Source: Hospitality Online
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Cocktail Server - Honolulu, United States - Hilton Waikiki Beach
Description
Pay Rate: $14 per hour + tipsHilton Waikiki Beach is seeking an energetic Cocktail Server to join their F&B Team serving in our Lobby and Pool Bars This is an excellent opportunity for someone looking for a Full Time position who has a flexible schedule.
The Cocktail Server is responsible for taking food and beverage orders; courteously and efficiently serving food and beverages to Guests in our Restaurant and collecting payments. Creates 100% guest satisfaction by providing "Can Do" attitude and genuine hospitality and by exceeding guest expectations.
Essential Duties and Responsibilities:
