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    Bartender - Full-Time - Honolulu, United States - Hilton Waikiki Beach

    Hilton Waikiki Beach
    Hilton Waikiki Beach Honolulu, United States

    1 week ago

    Default job background
    Full time
    Description

    ** Bartender - Full-Time**

    **Job Category****:** Food and Beverage **Requisition Number****:** BARTE005670 Showing 1 location **Job Details**

    **Description**

    **Hilton Waikiki Beach is seeking an energetic Full-Time Bartender to join their M.A.C. 24/7 and F&B Team**

    The Bartender is responsible for taking food and beverage orders; courteously and efficiently serving food and beverages to Guests in our Lounge and Restaurant; collecting payments; assist in maintenance of bar area; and making drinks for Restaurant food servers and cocktail servers.

    **Essential Duties and Responsibilities:**

    Creates 100% guest satisfaction by providing Can Do attitude and genuine hospitality and by exceeding guest expectations

    Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

    Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

    Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate

    Performs other duties as required to provide Can Do attitude genuine hospitality

    Provides service by suggesting a cocktail/wine or non-alcoholic beverage, recommending promotional items and upselling to premium products as appropriate 35%

    Demonstrates a thorough knowledge of beverage recipes and mixing procedures 35%

    Maintains knowledge of bar inventory and wine selection to respond properly to customer questions 20%

    Prepares drinks in accordance with the servers and guests order 50%

    Stocks and orders all supplies and glassware; displays beverages in an attractive fashion 15%

    Provides excellent customer service by suggesting food and beverage recommendations and upselling as appropriate 35%

    Demonstrates a thorough knowledge of the menu 20%

    Provides guest with a high level of knowledge for menu choices 10%

    Takes guests order provides explanation of menu and upsells as appropriate 10%

    Utilizes MICROS POS to accurately enter food & beverage orders an process discounts and payments 10%

    Keeps bar area and floor areas clean 5%

    Completes all side work assignments to restaurant bar standards 10%

    Consolidates/prepares bar garnishes and mixes/juices 15%

    Performs duties according to the Department of Health sanitation and food safety guidelines 20%

    Understands and follows the Department of liquor control laws and regulations for beverage service

    Handles cash, checks and/or credit cards in accordance with Hilton policies

    Perform related duties as assigned by Manager

    Must perform manual and electronic transactions that include: monies, room charge, credit card, coupons, vouchers, and any hotel issued certificates 20%

    ***Hilton Waikiki Beach is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call or email Cindy Fujioka at to let us know the nature of your request.***

    **Skills**

    **Preferred**

    **MICROS** *Intermediate* **Detail Oriented** *Advanced* **Critical Thinking** *Advanced* **Conflict Resolution** *Advanced* **Customer Service** *Advanced* **Multi-Tasking** *Advanced* **Organized** *Advanced* **Teamwork** *Advanced* **Time-Management** *Advanced* **Entrepreneurial Spirit****:** Inspired to perform well by an ability to drive new ventures within the business **Education**

    **Preferred**

    High School or better.

    **Experience**

    **Required**

    **2 years:** Comparable food & beverage experience in a high volume full service restaurant or relevant military experience in a comparable capacity

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)

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