-
National Grid Hopedale, United States**About us**: · At National Grid, we value every walk of life. We work hard to create a work environment where everyone has the chance to voice their opinions. Because we know that having different perspectives makes us stronger - not weaker. It's how we constantly and continuous ...
-
Customer Service Representative
2 weeks ago
Harvard Bioscience Holliston, United States**About Harvard Bioscience** Harvard Bioscience is a leading developer, manufacturer and seller of technologies, products and services that enable fundamental research, discovery, and pre-clinical testing for drug development. Our customers range from renowned academic institutio ...
-
Customer Service Representative
1 week ago
Rodenhiser Home Services Inc Holliston, United StatesNever job search again · Rodenhiser has been successfully serving homeowners of the MetroWest area with professional home service technicians since 1928. Maintaining the highest standards of service for our thousands of customers requires a dedicated and professional support staf ...
-
Customer Service Representative
2 weeks ago
Unilock New York, Inc. - Boston Div Uxbridge, United States**PAVE A BRIGHTER FUTURE FOR YOURSELF at Unilock** · Unilock, North America's premier manufacturer of concrete paving stones and retaining walls for over 50 years is **currently hiring a Customer Service Representative at our Uxbridge, MA facility.** · Excellent opportunity to jo ...
-
Customer Service Representative
3 weeks ago
Therapro Inc Framingham, United StatesTherapro is an e-commerce company that provides the highest quality and most economical therapeutic and educational resources to parents, teachers, caregivers, and therapists. Therapro was founded in 1987 by Karen Weihrauch, PhD, OTR/L who continues to play an active role as Ther ...
-
Customer Service Representative
3 weeks ago
My Gym Children's Fitness Center Framingham, United States**Benefits**: · - Employee discounts · - Flexible schedule · - Training & development · THE MOMENTUM DISTINCTION**:PEOPLE, LOVE, AND FUN.** · *** · We live by a single purpose here. You can call it our "mission statement", but it's truly our driving force: · **_To create an atmos ...
-
Customer Service Representative
2 weeks ago
Hoerbiger Marlborough, United States**About this Position** · HOERBIGER Safety Solutions, IEP Technologies (IEP) is seeking a Customer Service Representative to join our team in Marlborough, MA. · The Customer Service Representative provides exceptional customer service and sales support for the IEP and Newson Gale ...
-
Wellness Service Representative
2 weeks ago
Restore Hyper Wellness - RHWM034 Shrewsbury, United States**Benefits**: · - Employee discounts · - Opportunity for advancement · - Paid time off · - Training & development · - Wellness resources · **Benefits/Perks** · - A competitive salary plus bonuses · - Flexible Schedules · - Casual Dress-code · - Fun, wellness-focused work environm ...
-
Client Services Representative
2 weeks ago
Business Management Firm Boston, United StatesWe were founded on the principles of passion, high performance, innovation, and development. Working with a multitude of different clients across the region, we have found that taking a personalized approach and cultivating the relationships between clients and their consumers ha ...
-
Customer Service Representative
1 week ago
City of Worcester Worcester, United States**Title** · CUSTOMER SERVICE REPRESENTATIVE · **Department/Division** · Treasurer and Collector's Office · 05/21/2024 · 06/07/2024 · **Type** · Full Time · **Hours** · 40 Per Week · **Wage** · $ $22.31 Per Hour · **Description** · **CUSTOMER SERVICE REPRESENTATIVE** · **OFFICE OF ...
-
Client Service Representative
2 weeks ago
Thrive Pet Healthcare Norwood, United StatesNorwood Animal Hospital is in search of a full-time **Customer Service Representative **to join our growing team · - We offer an AMAZING benefits package · - which includes paid time off, 401k, medical/dental/vision insurance, HSA and FSA available, mental health support, parenta ...
-
Customer Service Representative
3 weeks ago
Hub Pen Company LLC Braintree, United States: · **This position is Hybrid, allowing for a hybrid work from home schedule after completion of training. But you must be able to come into the office in Braintree, MA.** · Hub Pen Company, part of the HPG Brands, is an award-winning supplier in the promotional products industry ...
-
Customer Service Representative
3 weeks ago
City of Worcester Worcester, United States**Title** · CUSTOMER SERVICE REPRESENTATIVE · **Department/Division** · Communications · 05/10/2024 · 05/24/2024 · **Type** · Full Time · **Hours** · 40 Per Week · **Wage** · $ $22.98 Per Hour · **Description** · **CUSTOMER SERVICE REPRESENTATIVE** · **WORCESTER 311** · **DEPARTM ...
-
Patient Service Representative
1 week ago
ZOLL LifeVest Worcester, United States**Position Title: Patient Service Representative (PSR)** · **Remote independent contract worker position** · **Competitive fee for service** · **Flexibility - work around your schedule** · **Lifesaving medical technology** · The Cardiac Management Solutions division of ZOLL Medic ...
-
Customer Service Representative
3 weeks ago
Rockland Trust Company Norwood, United StatesAt Rockland Trust, we believe that each relationship matters - and that starts with our Customer Service Representatives. We take pride in the care and excellent service provided by our call center staff. We handle it all - from loans to checking accounts, online banking and more ...
-
Veteran Services Representative
1 week ago
New England Center and Home for Veterans Boston, United States**Position Title**: Veteran Services Representative - Driver · **Department**:Operations · **Exemption**:Non-Exempt · **Supervisor**:Director, Operations and Shift Supervisor · **Job Summary**: · Veteran Services Representative (VSR) Driver contributes to the day-to-day operation ...
-
Customer Service Representative
2 weeks ago
WITHINGS Boston, United Statesithings is on a mission to be the trusted leader in clinical-grade smart health devices. Already the leading innovator of smart scales, our product portfolio includes connected scales, connected blood pressure monitors, sleep monitors, thermometers, and health/activity wearables. ...
-
Patient Services Representative
3 weeks ago
myOrthos North Attleboro, United StatesThe Patient Services Representative is responsible for welcoming visitors, checking patients in and out for their appointments, answering incoming calls, and scheduling future appointments. They will perform administrative duties necessary to ensure the orthodontic practice is ru ...
-
Customer Service Representative
1 week ago
Bakers Best Catering Needham Heights, United States**Company Overview** · Gordon's Fine Wine is a leading fourth-generation purveyor of fine wine, spirits, and craft beer in New England. We recently expanded our operations through the acquisition of Bakers' Best Catering. This esteemed food and catering institution has earned a s ...
-
Customer Service Representative
2 weeks ago
Behind the Design Quincy, United States_Join an amazing, professional interior design studio as a _**Customer Service Representative **_ You will be a brand ambassador and an administrative operator - keeping clients happy and schedules organized for the design team_ · This is a dynamic, think-on-your-feet position th ...
Senior Customer Service Representative - Milford, United States - Wesco
Description
As a Senior Representative - Customer Service, you will respond to customer inquiries by telephone or e-mail to provide inquiry and/or problem resolution.
You will resolve complex or unusual requests and problems that may require a customized response and communicate solution or requested information to the customer.
You will analyze a customer's service needs and refer to other service or technical departments for follow up or additional information as needed.
You will provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction. You may be assigned to support products that are more complex or critical .Responsibilities:
Build and maintain business relationship with customers by providing prompt and accurate service to promote customer loyalty.
Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
Support customer base by answering questions and concerns, as well as handling customer account inquiries and complaints which are escalated from other departments.
Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer's promised delivery date.
Mentor and give direction to team members and provide training on best practices.
Process payments for cash account customers.
Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
Qualifications:
High School Degree or Equivalent required ; Degree preferred
5+ years of relevant experience
Strong time management skills required, including ability to prioritize customer issues and resolve with positive outcomes
Solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Strong attention to detail
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Computer literate, including MS Office Suite and proficiency in MS Excel
Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment.
Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
US applicants only, we are an Equal Opportunity and Affirmative Action Employer.#LI-AV1
