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    Hotel Front Desk Attendant - Baltimore, United States - Residence Inn Downtown Inner Harbor

    Residence Inn Downtown Inner Harbor
    Residence Inn Downtown Inner Harbor Baltimore, United States

    3 weeks ago

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    Description


    Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

    Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today


    Responsibilities


    • Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
    • Mitigate customer complaints as needed
    • Communicate with housekeeping to make sure guest rooms are ready
    • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

    Bookkeeping:
    keep accurate records of all hotel guest account information


    Qualifications


    • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
    • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
    • Working knowledge of Microsoft Office and reservation management systems
    • Comfortable taking telephone calls and mitigating stressful situations
    • High school diploma, GED, or equivalent
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