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Service Desk Analyst
1 week ago
Global IT Resources Los Angeles, United StatesOur client is looking for **Service Desk Analyst** for a 6+ month Contract to hire in Los Angeles, CA. · ** Fully Covid Vaccinated + Booster ** · **Just need a resume to submit and Write Up.**: · **Summary**: · The Service Desk Analyst gathers, interpret, and uses complex data to ...
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Service Desk Analyst
5 days ago
Company3/Method Studios Santa Monica, United States**Company**:Company 3 · **Position**:Service Desk Analyst · **Location**:Santa Monica, CA*** · - **Pay Range**:$ $33.00 USD hourly · ***: · **MAIN DUTIES**: · The Service Desk Analyst will primarily be responsible for hardware and software support, user support, asset management, ...
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Service Desk Analyst
5 days ago
UCLA Los Angeles, United StatesUnder the direction of the ORIS Service Desk Supervisor, the Business/Technical Support Analyst provides first level Service Desk customer service support based on established escalation procedures and guidelines. Responds to trouble tickets submitted by ORA staff; utilizes vario ...
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Help Desk Support Analyst
1 week ago
Global IT Resources Los Angeles, United States**Summary**: · The Service Desk Analyst gathers, interpret, and uses complex data to recommend actionable steps that will improve processes and optimize results for the IT Service Delivery Department. This role works in collaboration with leadership to understand IT objectives an ...
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Healthcare - Service Desk Analyst - W2
1 week ago
Global IT Resources Los Angeles, United States_**MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED**_ · **Summary**:The Service Desk Analyst gathers, interpret, and uses complex data to recommend actionable steps that will improve processes and optimize results for the IT Service Delivery Department. This role w ...
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Service Desk Support Analyst
1 week ago
Karl Storz GmbH & Co. KG El Segundo, United StatesKARL STORZ is currently looking for a Service Desk Support Analyst. This role will act as the central point of contact for handling business partners' technical support issues. The Support Analyst will be responsible for responding to issues by gathering all necessary information ...
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Service Desk Support Analyst
5 days ago
Karl Storz GmbH & Co. KG El Segundo, United StatesKARL STORZ is currently looking for a Service Desk Support Analyst. This role will act as the central point of contact for handling business partners' technical support issues. The Support Analyst will be responsible for responding to issues by gathering all necessary information ...
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Service Desk Support Analyst
1 day ago
Karl Storz GmbH & Co. KG El Segundo, United StatesKARL STORZ is currently looking for a · Service Desk Support Analyst . This role will act as the central point of contact for handling business partners' technical support issues. The Support Analyst will be responsible for responding to issues by gathering all necessary informa ...
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Help Desk Analyst
2 days ago
LHH Los Angeles, United StatesHelp Desk Analyst II - San Francisco, CA Area · LHH Recruitment Solutions · is looking for a Help Desk Analyst to join a dynamic team at a prominent private credit investment manager managing approximately $7.2 billion in assets under management. As a Help Desk Analyst II, you ...
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Service Desk Analyst
3 days ago
Company3/Method Studios Santa Monica, United StatesCompany: Company 3 · Position: Service Desk Analyst · Location: Santa Monica, CA · *Pay Range: $ $33.00 USD hourly · POSITION SUMMARY: · The Service Desk Analyst is responsible for providing end user support for all applications software, network infrastructure and computing devi ...
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Service Desk Analyst
2 days ago
Company3/Method Studios Santa Monica, United StatesCompany: Company 3 · Position: Service Desk Analyst · Location: Santa Monica, CA · *Pay Range: $ $33.00 USD hourly · POSITION SUMMARY: · The Service Desk Analyst is responsible for providing end user support for all applications software, network infrastructure and computing ...
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Service Desk Analyst
5 days ago
Company3/Method Studios Santa Monica, United StatesJob Description · Job DescriptionCompany: Company 3 · Position: Service Desk Analyst · Location: Santa Monica, CA · *Pay Range: $ $33.00 USD hourly · POSITION SUMMARY: · The Service Desk Analyst is responsible for providing end user support for all applications software, network ...
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Service Desk Analyst
13 hours ago
Company3/Method Studios Santa Monica, United States Full timeCompany: Company 3 · Position: Service Desk Analyst · Location: Santa Monica, CA · *Pay Range: $ $33.00 USD hourly · POSITION SUMMARY: · The Service Desk Analyst is responsible for providing end user support for all applications software, network infrastructure and computing dev ...
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Service Desk Analyst
2 days ago
Clearmind Technology, Inc. Los Angeles, United StatesJob Description · Job Description · About Us: · - We are an IT Professional Services firm with clients in hospitality, restaurants, nightlife, and real estate. Because of recent growth, we are in need of an experienced Service Desk Associate. · Title: · - Service Desk Associat ...
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Service Desk Analyst
1 week ago
Prosum Los Angeles, United StatesMUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED. · Remote OK – must reside within miles of Los Angeles · Pay: $25-27/hour W2 · 6 months to ongoing contracts · 2 opening · Required · 3 years of IT · 2 years of Service Desk · Call center · Handling Tickets daily · Bi ...
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Service Desk Analyst
6 days ago
Clearmind Technology Los Angeles, United StatesJob Description · Job DescriptionAbout Us: · - We are an IT Professional Services firm with clients in hospitality, restaurants, nightlife, and real estate. Because of recent growth, we are in need of an experienced Service Desk Associate. · Title: · - Service Desk Associate · De ...
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Service Desk Analyst
1 week ago
Prosum Los Angeles, United StatesMUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED. · Remote OK – must reside within miles of Los Angeles · Do not wait to apply after reading this description a high application volume is expected for this opportunity. · Pay: $25-27/hour W2 · 6 months to ongoing ...
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Service Desk Analyst
1 week ago
Prosum Los Angeles, United StatesMUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED. · Remote OK must reside within miles of Los Angeles · Pay: $25-27/hour W2 · 6 months to ongoing contracts · 2 opening · Required · 3 years of IT · 2 years of Service Desk · Call center · Handling Tickets dai ...
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Service Desk Support Analyst
19 hours ago
Highstreet IT Los Angeles, United StatesThe Service Desk Analyst is the central point of contact between the customer and Highstreet's service delivery organization. The role of the Service Desk Analyst is to provide a wide range of services related to Incident Management and Request Management as defined by ITIL. Sett ...
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Service Desk Support Analyst
2 days ago
Karl Storz Endoscopy-America Santa Monica, United StatesKARL STORZ is currently looking for a Service Desk Support Analyst. This role will act as the central point of contact for handling business partners' technical support issues. The Support Analyst will be responsible for responding to issues by gathering all necessary information ...
Service Desk Analyst - Inglewood, United States - Randstad Digital
Description
Shift: sun-thur 6am-3pm; Tue-Sat 10am-7pm
Searching for a junior-to-mid level Service Desk Analyst with 2-5+ years working for a medium-to-large enterprise.
Required Skills -mobile phones, PC hardware, Mac software and hardware
Job Duties -Working in a hybrid IT Call Center / Deskside Support team provisioning technologies to new and existing staff, troubleshooting and resolving end user issues, fulfilling IT requests and de-provisioning access and equipment for separated staff.
Job Requirements -Provide service desk and desk side support (Level 1 and level 2) to all internal users
• Position is for Monday through Friday; typically 8am – 5pm. Specific hours will be discussed during the interview process. Must be flexible; start early, stay late, occasionally work a Saturday or a Sunday as needed
• Primary point of contact for customer resolution for all desktop technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.
• Maintain and provision desktops, laptops, tablets, mobile devices, printers, projectors, audio/visual equipment and other office equipment as required.
• Use service-now (ITSM) to manage incidents and requests through the complete resolution or fulfillment life cycle
• Use ServiceNow logging system to maintain projects and time reporting
• Document, track, and troubleshoot incidents to agreed service standards and service levels
• Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, customer support follow-up, and professional interaction with other IT employees, co-workers, and outside vendors.
• Develop and maintain system documentation, administrative and user guides
• Conduct end-user orientation and training for new hires
• Provision and administer user accounts, distribution groups, and security groups in Active Directory
• Work alternative 3rd shift days and/or hours when needed in order to support 24x7 production environment.
• Escalate to operations, solutions, infrastructure engineering or appropriate resolver team when assistance as needed
• Provide AV support - support conference rooms, town halls (multi location large audience simultaneous conferencing), video conferencing
• Process equipment and software requests and record asset information
• Hardware/ software lifecycle management
• Provide VIP and executive support
• Perform request fulfillment of moves & staff equipment changes at each location
• Assist with regression testing of supported software through OS Patches and Upgrades
• Push and install workstation and third party patches
• Provide Windows OS, MAC OS, Mobile OS support Education: BS/BA degree preferred
• Preferred Certifications: CompTIA A+ certified, HDI certified
• 3+ years experience in an IT related support position with in-depth knowledge of PC and MAC platforms and the diagnosis and resolution of software, hardware and networking issues
• Working knowledge and experience with most of the following: 1. Microsoft Deployment Toolkit (MDT) 2. MAC OS 3. SCCM
• Proficient with Microsoft Windows OS, Office Suites, Exchange/Outlook, Active Directory
• Familiarity with PC support tools and software distribution tools
• Ability to work independently in a deadline driven environment
• Self-starter, strong organizational skills and ability to prioritize workload
• Strong oral and written communications skills
• Ability to lift and install PCs, printers, etc. (up to 50 pounds)
• Ability to maintain flexible work schedule to provide IT support for weekends
• Experience using IT Service Management and knowledge base systems (e.g., service-now)
• Experience supporting AV equipment is highly desirable
• Experience providing asset management support
• Experience using remote diagnostic tools for problem identification and resolution Hardware Supported:
• Lenovo Laptops and Desktops
• Macbooks
• Surface Tablets
• Mobile Devices & Tablets: Iphone, Android, Ipads
• Cisco IP phones
• Video Conference Devices including: Cisco, Crestron Software Supported:
• Active Directory
• Associated Press AP ENPS
• Bit Locker Encryption
• Browsers Edge, FireFox, Safari, Chrome
• Cisco Call Manager
• McAfee Antivirus ePO
• Microsoft Exchange
• Microsoft Office
• FileMaker Pro
• service-now IT Service Management and Asset Management
• Cisco Jabber
• Mac OS
• PC Imaging
• Understanding of networking (routers, TCP/IP addressing, etc.)
• Windows (All versions) Service Desk Tools include:
• InTune MDM
• service-now IT Service Management, Asset Management
• Cisco Finesse, Cisco Call Manager and Akkadian Provision Manager
• Microsoft MDT for imaging
• Bomgar
Desired Skills & Experience -skills and experience listed elsewhere on the SOF
