-
Support Analyst
4 days ago
Xcel life sciences El Segundo, United StatesJob Title is **Support Analyst** (Lab system support). · - Location: El Segundo, CA - onsite 5 days a week · - Standard laptop · - BGV fully cleared · Must Have's: · Project Scope: · Kites IT Tech Ops team needs onsite Lab Support Specialists for the MVP01 (Oceanside) and RDMC (S ...
-
Support Analyst
1 day ago
Xcel life sciences El Segundo, United StatesJob Title is **Support Analyst** (Lab system support). · - Location: El Segundo, CA - onsite 5 days a week · - Standard laptop · - BGV fully cleared · Must Have's: · Project Scope: · Kites IT Tech Ops team needs onsite Lab Support Specialists for the MVP01 (Oceanside) and RDMC (S ...
-
Technical Support Analyst
2 weeks ago
ImmunityBio El Segundo, United StatesImmunityBio, Inc. is a late-stage immunotherapy company developing a broad pipeline of next-generation therapies that drive immunogenic mechanisms for defeating cancer and infectious disease. The company's immunotherapy platform is designed to activate both the innate (natural ki ...
-
Deskside Support Analyst
1 week ago
Love El Segundo, United States**COMPANY OVERVIEW** Love.Life (L.L) is an integrated health and wellness experience that makes lasting health and vitality attainable. The company unites the power of holistic medical care, nourishing food, cutting-edge fitness, and precision wellness therapies under one roof to ...
-
Deskside Support Analyst
4 days ago
Skechers Manhattan Beach, United StatesThe Client Services Technician, is responsible for providing technical support to corporate end-users. Issues include but are not limited to hardware, software and network. In addition, this position will also require working on special projects and maintaining documentation/inve ...
-
Deskside Support Analyst
5 days ago
Skechers Manhattan Beach, United StatesThe Client Services Technician, is responsible for providing technical support to corporate end-users. Issues include but are not limited to hardware, software and network. In addition, this position will also require working on special projects and maintaining documentation/inve ...
-
Service Desk Support Analyst
1 week ago
KARL STORZ El Segundo, United StatesAt KARL STORZ, we take pride in helping patients · through some of the toughest journeys of their lives. · We are making contributions that matter. · Regardless of your role, YOU improve patients' lives every day. · **Location**:El Segundo, CA, US, 90245 · **Company**:KARL STORZ ...
-
Deskside Support Analyst
2 weeks ago
Love El Segundo, United StatesJob Description · Job DescriptionCOMPANY OVERVIEW Love.Life (L.L) is an integrated health and wellness experience that makes lasting health and vitality attainable. The company unites the power of holistic medical care, nourishing food, cutting-edge fitness, and precision wellnes ...
-
Support Analyst
3 weeks ago
zb Los Angeles, United States**Role: Yardi Support Analyst** · **Duration: 2 to 3 months (possible extension or become full-time)** · **Location: Los Angeles, CA 90010** · **Interview process: 2 video interviews** · It will be on-site for the first 2 months and then it will be hybrid moving forward after tha ...
-
IT Support Analyst
3 weeks ago
UCLA Los Angeles, United States**Salary & Compensation** · - UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range ...
-
Service Desk Support Analyst
1 week ago
Karl Storz Endoscopy-America El Segundo, United StatesKARL STORZ is currently looking for a Service Desk Support Analyst. This role will act as the central point of contact for handling business partners' technical support issues. The Support Analyst will be responsible for responding to issues by gathering all necessary information ...
-
Service Desk Support Analyst
3 hours ago
Karl Storz GmbH & Co. KG El Segundo, United StatesKARL STORZ is currently looking for a Service Desk Support Analyst. This role will act as the central point of contact for handling business partners' technical support issues. The Support Analyst will be responsible for responding to issues by gathering all necessary information ...
-
IT Support Analyst
5 days ago
Grimshaw Architects Los Angeles, United StatesGrimshaw is a global architecture and design studio of ideas and invention, driven by a desire to connect people to each other and the world around us. We recognize the urgency of the challenges that face our planet, and our duty to deliver architecture and design best suited for ...
-
IT-support Analyst
3 weeks ago
Crimson Enterprises Golden Beach, United StatesKCA Deutag Drilling GmbH is a leading international drilling contractor in the oil and gas industry as well as geothermal energy. With over employees worldwide, we currently operate 176 drilling rigs in 27 countries. Since our establishment 130 years ago, our focus has been on qu ...
-
Desktop Support Analyst
2 weeks ago
Altera Digital Health Inc. United States Whittier, United StatesAltera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon, Altera TouchWorks, Altera Opal, STAR, HealthQuest and dbMotion solutions. At the intersection of technolog ...
-
Premier Support Analyst
2 weeks ago
Disney Burbank, United StatesPremier Support Analyst · **Job ID** · **Location** · Burbank, California, United States · **Business** · The Walt Disney Company (Corporate) · **Date posted** · May 22, 2024 · **Job Summary**: · We are storytellers at Disney. We make the impossible happen. The Walt Disney Compan ...
-
Technology Support Analyst
2 weeks ago
LAist Pasadena, United States**Who We Are**: · **Position Summary**: · As a Technology Support Analyst for American Public Media Group, you will work as part of a dynamic IT team supporting projects and daily operations for the staff of Southern California Public Radio and American Public Media Group. While ...
-
Applications Support Analyst
2 weeks ago
Cathay Bank Rosemead, United StatesPeople Drive Our Success · Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we prou ...
-
Endpoint Operations Support Analyst
1 week ago
UCLA Health Santa Monica, United States**Description** · - ensuring that policies, standards, standard operating procedures, and how-to documents are followed and utilized · - ensuring endpoints follow standard security guidelines and safeguards · - communicating effectively, both verbally and written to clients and p ...
-
Global Tech Support Analyst
1 week ago
Universal Music Group Santa Monica, United States**How You'll Rock the Role** · - Interprets, analyses, researches and resolves simple to moderately complex inquiries · - Monitor unassigned ticket queue while also following up on assigned tickets in queue every 24 hours · - Documents diagnostic steps and user communications wit ...
Service Desk Support Analyst - El Segundo, United States - Karl Storz GmbH & Co. KG
Description
KARL STORZ is currently looking for aService Desk Support Analyst . This role will act as the central point of contact for handling business partners' technical support issues.
The Support Analyst will be responsible for responding to issues by gathering all necessary information and to provide resolution during the initial contact or forward the issue to the correct support team for resolution.
The primary focus is phone support and resolution of incidents and service requests submitted via Self Service, as well as solution documentation.
The Support Analyst will perform occasional deskside support.This is an onsite role that is based at our El Segundo, CA office.
RESPONSIBILITIES:
Provide excellent customer service by ensuring that support services are delivered to meet business partner needs and expectations.
Adhere to and promote Service Desk policies and procedures.
Work with business partners to collect information pertaining to requests/incidents. Log call tickets accurately and completely using the ticketing system.
Resolve tickets as capable and where resolution is not possible assign ticket to the appropriate team.
Perform desktop and laptop system setup for on-boards and refreshes.
Perform data transfer and inventory management tasks for off-boards.
Perform moves, adds and changes.
Maintain accurate asset records.
Establish strong working relationships and understanding between the Service Desk and other IT support teams.
Notify users as requested by the resolving area and close call tickets when resolution is confirmed with IT support team.
Provides support for meetings (audio/video).Maintain knowledge of Support procedures, business area processes, desktop applications and tools through established knowledge management tools.
Develops and maintains an understanding of Service Level Agreements. Seeks opportunities to improve knowledge, skills and performance and is receptive to developmental feedback.
Provides common structured communication to business partners, management and other IT team members as related to incident management.
Work with project teams to ensure the smooth transition and rollout of new services and products to our business partners.
Perform asset management tasks to ensure accurate inventory.Perform other duties as assigned
REQUIREMENTS:
High School Diploma or equivalency.
Two to three years in a Call Center Service Desk environment.
One to two years of experience in an IT support role.
Self-motivated team player.
Good written, organization and interpersonal skills.
A flexible approach to an ever-changing environment.
Professional and courteous approach.
Good organizational skills.
Excellent communication skills including a good telephone manner.
The ability to prioritize large volumes of work while maintaining a high quality of service and working to strict deadlines.
The ability to use troubleshooting skills to resolve inquiries professionally and accurately.Working experience with Windows OS, Apple OS, Active Directory, MS Office Suite, ticketing systems, call center, mobile devices and anti-virus/spyware.
Working experience with desktop, laptop and thin client hardware.Working experience with peripherals such as printers and desk phones.
Familiar with ITIL processes and framework. ITIL v3 or 2011 certification a plus.
Help Desk and/or Desktop Support technical certification a plus.
Must be able to drive safely for business travel; travel may be required for training or to other KARL STORZ offices.
Must be able to sit for long periods of time.Must be able to lift 50 lbs, and access constrained areas such as wiring closets and service provider demarcation points.
#LI-CW1Your Benefits
Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too*3 weeks vacation, 11 holidays plus paid sick time*Up to 8 weeks of 100% paid company parental leave**401(k) retirement savings plan providing a match of 60% of the employee's first 6% contribution (up to IRS limits)
Section 125 Flexible Spending Accounts
Life, STD, LTD & LTC Insurance
We prepay your tuition up to $5,250 per year - Tuition pre-imbursement
Fitness reimbursement of up to $200 annually
Employee referral program of up to $2,000 per hire
And much more
*Field sales, internships, and part-time employees are not eligible except where required by state law.
Non-employees, including temporary workers and consultants, are not eligible to participate in the KARL STORZ benefits program.
**To include, maternal/paternal leave, adoption, and fostering of a child.
KARL STORZ reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship.
Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor.
Employees must comply will all applicable KARL STORZ policies and procedures.Credentialing requirements at KARL STORZ
KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers.
During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.
Pay Transparency
The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future.
When determining a specific team member's base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.
Equal Employment Opportunity & Reasonable Accommodation StatementKARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences.
To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic.
KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us atGet in Contact
2948
#J-18808-Ljbffr
