Service Desk Analyst - Santa Monica, United States - Company3/Method Studios

Company3/Method Studios

Verified Company

Santa Monica, United States

4 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Company:
Company 3

Position:
Service Desk Analyst

Location:
Santa Monica, CA***-
Pay Range:$ $33.00 USD hourly

***:

MAIN DUTIES:

The Service Desk Analyst will primarily be responsible for hardware and software support, user support, asset management, and network support.

They will also be responsible for documentation and reporting, consultation and recommendations, and security and compliance.

Main duties outlined below:

Hardware and Software Support:

Performing software updates, patches, and upgrades.

User Support:

Provide inperson and remote support for a range of technical issues including cellular, GUI, WIFI, and other common support issues in an enterprise office environment.
Assisting users with basic troubleshooting and resolving common issues.

Asset Management:

Maintaining an inventory of computer hardware, software, and related equipment.
Tracking and managing the lifecycle of computer assets, including deployments, replacements, and disposals.

Network Support:

Assisting with basic network troubleshooting and connectivity issues.
Setting up and configuring network printers, scanners, and other peripherals.

Documentation and Reporting:

Creating and maintaining documentation related to computer systems, software installations, and troubleshooting procedures.
Documenting issues and resolutions for future reference and knowledge sharing.
Providing regular reports on support activities and system health.

Consultation and Recommendations:

Providing recommendations on hardware and software upgrades or replacements.

Security and Compliance:

Ensuring that computer systems and software are secure and comply with organizational policies and regulations.
Implementing security measures, such as antivirus software and access controls.

WHAT YOU BRING:

Experience working with Office 365 for PC and Office 365 for MAC and other Microsoft products.
Understanding of enterprise supported technologies including but not limited to VoIP, TCP/IP, DHCP, Office 365, AD.
Understanding of Enterprise supported tool kits, including Imaging software, Security Endpoint software, Asset Management software.
Understanding and ability to support enduser mobile devices for activations, active sync configuration, general usability support.
Knowledge of LAN and WAN systems and topology.
Ability to interact with internal and external customers, as well as vendors to resolve issues.
Excellent verbal and written communication skills.
Ability to maintain confidential information.
Previous experience in a postproduction environment is preferred.

About the Company:

Company 3 / Method Studios provides a full range of Creative Services for content creators, including conceptual design, pre-vis, look development, ideation and rapid prototyping, 3D animation/CGI, motion graphics/designers, matte painting, compositing, dailies and production services, color grading, post-production finishing, marketing/trailers, live-action production, experiences, and more.

Diversity and Inclusion at Company 3:
Creativity has diversity at its core.

We celebrate the value of each unique experience by being dedicated to fostering the most diverse, equitable and inclusive culture where every employee feels empowered and safe to show up to work as their full self.

The listed pay range represents the lowest to highest range that we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, local currency exchange rates, performance, shift, travel requirements, sales or revenuebased metrics, applicable law, and business or organizational needs.

The benefits for eligible part-time employees working 25 or more hours per week and full-time employees in the US include a comprehensive package of health, retirement, and insurance benefits and paid time off.

The benefits for eligible project hires and part-time employees working less than 25 hours per week in the US include retirement, select insurance benefits, and where required by law, health benefits.

For roles filled in Canada and other territories, local benefits plan offerings will apply.

The above compensation and benefits information is provided in accordance with various state and local pay transparency laws.

Note:

No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.

The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consiste