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    Sports-Minded Customer Support Associate - Dallas, United States - Zion Capital

    Zion Capital
    Zion Capital Dallas, United States

    1 week ago

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    Description
    We are seeking a dynamic and sports-minded individual to join our team as a Customer Support Associate.

    As a key member of our customer service department, you will play a crucial role in delivering exceptional support to our clientele.

    Customer Support Associate will have a competitive spirit, excellent communication skills, and enjoy providing outstanding service.

    This is an exciting opportunity to join a group of like-minded individuals and apply your customer support and customer service expertise.


    Customer Support Associate Responsibilities:
    Engage with customers providing personalized assistance and resolving inquiries promptly.
    Assist customers with product recommendations, order placement, and tracking.
    Troubleshoot and resolve customer issues, escalating when necessary to ensure swift resolution.
    Provide information and updates on products and services.
    Maintain accurate customer records and ensure data integrity within the CRM system.
    Collaborate with internal teams to address customer concerns, process returns/exchanges, and facilitate seamless order fulfillment.
    Continuously stay updated on competitive trends, products, and industry news to better serve customers.

    Customer Support Associate Requirements:
    Passion for hitting goals and a competitive spirit to improve results.
    Exceptional communication skills, both verbal and written.
    Previous customer service experience
    Ability to multitask, prioritize, and work effectively in a fast-paced, team-oriented setting.
    Strong problem-solving abilities and the aptitude to handle challenging customer situations with patience and empathy.
    Proficiency in using customer support software, CRM systems, and standard office applications.

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