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    Associate Application Support Engineer - Dallas, United States - Lanvera

    Lanvera
    Lanvera Dallas, United States

    2 weeks ago

    Default job background
    Description

    THE COMPANY:


    Lanvera is a leading CCM (Customer Communications Management) outsourcing and technology company specializing in the design, production, and delivery of secure customer communications including invoices, statements, tax forms, collection letters, compliance notices, and other business-critical documents to any delivery channel including print, electronic and mobile platforms.

    Lanvera has a strong presence in the Financial Services industry and is expanding into other vertical markets.


    THE POSITION:
    The Associate Application Support Engineer is a versatile member of a client-facing technical (DevOps) team supporting custom-developed and 3 rd

    party applications.

    This professional has the opportunity to learn the business across the customer lifecycle and contribute to the advancement of Lanvera's cutting-edge digital solutions.

    The role requires strong analytical and technical skills to troubleshoot complex systems issues in a fast-paced environment. Robust communication skills are critical to effectively liaise with Client Support, Infrastructure, and Development teams.


    RESPONSIBILITIES:
    Triage and resolve complex application tickets/issues, including follow-through Root Cause Analysis (RCA)

    Identify and, in many cases, address security vulnerabilities

    Collaborate with other IT teams to speed ticket resolution with a focus on automating (ie. scripting) workflows wherever possible

    Install/upgrade/configure/patch and otherwise support 3 rd

    party enterprise software

    Mature application monitoring and alerting to ensure issues, especially client-facing ones, are identified and resolved quickly

    Clearly document and diagram multifaceted application systems

    Develop and leverage application-centric Key Performance Indicators (KPI's) to identify inefficiencies, streamline processes, and drive informed decisions

    Introduce process improvements to reduce/eliminate high-frequency tickets

    Participate in various application-centric projects

    Clearly communicate the status of open issues and projects to stakeholders

    On-call production support rotation and periodic application maintenance/update duties

    Follow disciplined Incident, Problem, and Change Management procedures

    Make data-driven decisions in a fast-paced environment with competing priorities

    Work in a highly collaborative software development environment that is primarily on-site


    REQUIRED SKILLS:
    Bachelor's Degree in Computer Science or commensurate experience

    Technical aptitude; proven analytical, reasoning, and problem-solving ability

    Excellent communication skills, both verbal and technical writing/diagramming

    Highly attentive to customer experience

    2+ years supporting enterprise software applications

    2+ years supporting commercial software and IT operations (DevOps experience a plus)

    3+ years IT-related experience (combination of application or desktop support, cloud or hybrid cloud, Windows or Linux server admin, network, database querying, PowerShell or report design)

    Knowledge of IT best practices to ensure high availability of business-critical applications

    Self-motivated, directed, and passionate about excellence; continuous learner

    Strong organization and process-oriented skills

    Ability to manage multiple priorities and assignments simultaneously

    Ability to work effectively independently and within a team environment


    DESIRED SKILLS:
    IT certifications (e.g., CompTIA A+, MCSA, ITIL, MS Azure Fundamentals)

    Exposure to writing SQL queries

    Experience with Windows and/or Linux Server administration

    Familiarity with Powershell or similar scripting language

    Office 365 experience


    JOB PARTICULARS:
    No travel required
    Dallas/Fort Worth candidates only for on-site office employment; No relocation


    COMPANY BENEFITS:


    Lanvera offers excellent benefits including three weeks of PTO, Health Insurance, 401K with dollar matching, profit sharing, and long-term disability.

    Please send your resume

    #J-18808-Ljbffr
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