Deskside Support Technician - Marlborough, United States - Diverse Lynx

Diverse Lynx Marlborough, United States

4 weeks ago

Description

Imaging of laptops to the standard image available.

Experience on Office 365 application troubleshooting and licensing model
Setting the equipment's (laptops & iPads) as per customer policy.
dvanced OS/software troubleshooting that cannot be resolved over the phone.
Thorough knowledge of iOS operating system, its upgrades and related troubleshooting.
Moderate knowledge of Android operating system, its upgrades and related troubleshooting.
Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on IPads and Laptops.
Experienced troubleshooting of wireless and wired networks. Hands on experience on tools like MDM Airwatch console to manage user's mobile devices.

Must have at least an associate degree or equivalent work experience, with at least 7+ year experience in Information Technologies.

Must be familiar with and able to operate personal computers, printers and other related hardware. Experience with MS operating systems (Windows 98 through Windows 10), MacOS (OS 10+) and MS Office applications is also required (2010-O365)

Imaging of laptops to the standard image available.
Experience on Office 365 application troubleshooting and licensing model
Setting the equipment's (laptops & iPads) as per customer policy.
dvanced OS/software troubleshooting that cannot be resolved over the phone.
Thorough knowledge of iOS operating system, its upgrades and related troubleshooting.
Moderate knowledge of Android operating system, its upgrades and related troubleshooting.
Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on IPads and Laptops.
Experienced troubleshooting of wireless and wired networks. Hands on experience on tools like MDM Airwatch console to manage user's mobile devices.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination.

All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.

We promote and support a diverse workforce across all levels in the company.

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