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    Desktop Support Specialist - Santa Clara, United States - AVASO Technology Solutions

    Default job background
    Technology / Internet
    Description

    Responsibilities for Desktop Support Specialist

    • Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
    • Minimum 7+ years of experience
    • Act as the initial point of contact for all computer and system related concerns from clients or other employees.
    • Assist management in creating training materials pertaining to computer troubleshooting and usage.
    • Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
    • Maintain a working log detailed all required system updates, as well as the date of completion.
    • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.
    • Resolve technical issues related to network interruptions.
    • Install and configure computer systems and applications within the company.
  • Technical knowledge
    • Windows & Mac operating system knowledge.
    • Advantage if Linux is there. Not mandatory.
    • Good knowledge on rebuilding Mac and Windows.
    • Good knowledge about basic windows and Mac Troubleshooting.
    • Able to troubleshoot audio video devices.
    • Should have knowledge in hosting virtual meetings.


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