- Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
- Minimum 7+ years of experience
- Act as the initial point of contact for all computer and system related concerns from clients or other employees.
- Assist management in creating training materials pertaining to computer troubleshooting and usage.
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
- Maintain a working log detailed all required system updates, as well as the date of completion.
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.
- Resolve technical issues related to network interruptions.
- Install and configure computer systems and applications within the company.
- Technical knowledge
- Windows & Mac operating system knowledge.
- Advantage if Linux is there. Not mandatory.
- Good knowledge on rebuilding Mac and Windows.
- Good knowledge about basic windows and Mac Troubleshooting.
- Able to troubleshoot audio video devices.
- Should have knowledge in hosting virtual meetings.
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Desktop Support Specialist - Santa Clara, United States - AVASO Technology Solutions
Description
Responsibilities for Desktop Support Specialist