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    Customer Call Center REP - Concord, United States - Global Channel Management

    Global Channel Management
    Global Channel Management Concord, United States

    1 week ago

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    Description

    About the job Customer Call Center REP

    Customer Call Rep needs 1+ years experience

    Customer Call Rep requires:

    • Monday to Friday 8am to 4:30pm
    • Call center
    • Clerical/customer service experience
    • Must pass preemployment, drug test
    • Communicate well with team
    • Grammar accuracy
    Customer Call Rep duties:
    • Responds to telephone inquiries and complaints using standard scripts and procedures
    • Gathers information, researches/resolves inquiries and logs customer calls
    • Communicates appropriate options for resolution in a timely manner
    • Informs customers about services available and assesses customer needs
    • Prepares standard reports to track workload, response time and quality of input


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