Customer Service Representative - Nashua, United States - EARLY ENTERPRISE LLC

EARLY ENTERPRISE LLC Nashua, United States

4 days ago

Description

Job Description

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, setting appointments for our clients with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Manage large amounts of outgoing calls
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Skills

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

$$ Starting pay is $10/hour with weekly incentives and monthly Bonuses $$

Company DescriptionEarly Enterprise LLC is a family oriented call center, we provide personalized product and service information for customers, meet personal team targets, manage large amounts of outbound calls in a timely manner and follow call center scripts when handling different topics. Phone reps build sustainable relationships and engage customers by taking the extra mile, we are looking for someone with strong phone and verbal communication skills along with active listening

Company Description

Early Enterprise LLC is a family oriented call center, we provide personalized product and service information for customers, meet personal team targets, manage large amounts of outbound calls in a timely manner and follow call center scripts when handling different topics. Phone reps build sustainable relationships and engage customers by taking the extra mile, we are looking for someone with strong phone and verbal communication skills along with active listening

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