Customer Service Rep/Lead Generation - Manchester, United States - CCA Global Partners

Description

Job Description

Job DescriptionBuilding a better world That's what we do here at CCA Global Partners. We bring family-owned businesses across North America together to make them stronger independent competitors, keeping that American Dream alive With a focus on people, communities, and independence we're working together to make an impact on main street business across the to join us??? CCA is an employer like none other, with a hybrid work schedule, flexible time off, and benefits focused on the needs of our employees and their families. Join our passionate team today and unlock YOUR future

We are seeking an enthusiastic and motivated, customer-centric professional with a goal driven mindset as a Customer Service Rep/Lead Generation (Savings Consultant) in our Manchester, NH Office for our Saving4Members division. As a Savings Consultant, you are responsible for growing Savings4Members vendor program participation within the memberships of its organization partners through proactive member engagement, mastering a knowledge of the program offering, and leveraging relationships with organization and vendor partners.

In addition to great benefits, a fabulous work environment and a super-collaborative, friendly team, CCA Global Partners offers a hybrid work schedule with opportunity to work remotely Mondays and Fridays and in-office Tuesdays through Thursdays.

Our Savings Consultant will:

• Exceed both quantitative and qualitative goals and (individual/team) objectives through direct solicitation of organization's members to facilitate increased participation in programs through proactive calling, hosting webinars, and through tradeshow/conference attendance.
• Leverage relationships with participating Savings4Members organizations to assist with educating and training organizations member companies on the program offerings, helping them to run their business more effectively and profitably.
• Serve as a vendor liaison by resolving member issues and collaborating to enhance the lead and sales processes.
• Provide record creation and file maintenance within CRM and collaborate with all Savings4members teams by providing feedback and insight as to what program features resonate with members, making recommendations on new features for CRM efficiency, and providing insight on how to best gain participation within vendor programs.

Do our requirements match YOUR background?

• Minimum 3-5 years related work experience preferably in sales, telemarketing, or customer service or minimum of 2 years related experience with a Bachelor's degree.
• Proven experience demonstrating strong communications, writing, and sales skills with a track record of high call volume, inbound or outbound, preferably in a sales or customer service role.
• Ability to learn and absorb quickly, as well as prioritize and respond quickly.
• Familiarity with presenting to groups of people and occasional travel to trade shows and events.
• Excellent personal computer skills (Microsoft Office, inclusive of Word, Excel, PowerPoint, and Outlook).

How we take care of YOU:

• We were recognized as one of New Hampshire's Best Companies to Work For in 2002, 2004, 2013, 2014, 2015, 2016, 2019, 2020, 2021, 2022 and we made it into the Hall of Fame in 2017 and 2018
• We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members
• We recognize YOU for your accomplishments and contributions through development, growth, and compensation
• We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of, and we support you and your loved ones through life's various stages and situations.

What's so special about us?
CCA Global Partners remarkable cooperative business model empowers thousands of entrepreneurs to succeed in a marketplace that is impacted by widespread consolidation. Our mission is to empower entrepreneurs and independent business owners by providing them the scale, resources and innovation that create sustainability, growth, and effective competition in today's evolving marketplace.
Thriving on our core values and approaching success with the CCA Way.
Proud to be an Equal Opportunity Employer.

Savings4Members
Savings4Members is the leading independent business savings program that helps member businesses save thousands of dollars annually. We're partnered with over 120 membership organizations that connect with more than 1,000,000 businesses. We help reduce the costs of commonly purchased products and services with our portfolio of industry-leading national vendors. We carefully select and rigorously negotiate with each vendor, bringing unmatched value to help independent businesses save substantial amounts of time and money. For over thirty years, we have been gathering experience and expertise by partnering with various cooperatives, associations, and franchises. We target the programs and resources that independent businesses need to operate and negotiate the best prices. By reducing the costs of commonly purchased products and services, such as credit card processing, fuel, office supplies, wireless services, uniforms, and more, we cut operating expenses for businesses and add profit to their bottom line. All this is connected through an online savings portal and a team of savings consultants who make it quick and easy to get started.

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Company DescriptionWE ARE ON A MISSION
At CCA Global Partners, ensuring independent, family-owned businesses succeed is our mission. With corporate giants spending big media dollars and negotiating big discounts, it is difficult for any local family business to compete and succeed. Through innovation, passion, and perseverance, CCA Global Partners generates the scale that makes it possible for a family-owned, independent business to do more than merely survive; we make it possible for that business to compete and thrive.

WE HELP FAMILY-OWNED BUSINESSES WIN, TOGETHER
At CCA Global, we connect independent, family business owners through our networks to provide the scale, resources, and innovation that create sustainability, growth, and effective competition in today's evolving marketplace.

We are organized as a cooperative, a shared ownership business model, that creates the scale needed to provide innovative products, systems, and services that give family businesses a competitive edge without sacrificing their independent identities. Today, CCA is one of the largest privately held cooperatives in the United States.

The superior benefits that CCA Global delivers include:
- Lower buying & operating costs
- Powerful & fully supported tech solutions
- Expert marketing programs
- National advertising & PR support
- Exclusive profitability tools
- Award winning training programs

BUILDING A BETTER WORLD
Because we are organized as a cooperative and are owned by, and operated for, the benefit of the people at the heart of the organization rather than outside investors, we can focus on helping our members succeed. CCA's businesses have proven the success of the cooperative model.

Today, more than 4,000 member businesses, 20,000 childcare centers and another 1 million independent businesses in North America benefit from CCA Global's business leadership through its 14 different affiliate companies.

Company Description

WE ARE ON A MISSION\r
At CCA Global Partners, ensuring independent, family-owned businesses succeed is our mission. With corporate giants spending big media dollars and negotiating big discounts, it is difficult for any local family business to compete and succeed. Through innovation, passion, and perseverance, CCA Global Partners generates the scale that makes it possible for a family-owned, independent business to do more than merely survive; we make it possible for that business to compete and thrive.\r
\r
\r
WE HELP FAMILY-OWNED BUSINESSES WIN, TOGETHER\r
At CCA Global, we connect independent, family business owners through our networks to provide the scale, resources, and innovation that create sustainability, growth, and effective competition in today's evolving marketplace.\r
\r
We are organized as a cooperative, a shared ownership business model, that creates the scale needed to provide innovative products, systems, and services that give family businesses a competitive edge without sacrificing their independent identities. Today, CCA is one of the largest privately held cooperatives in the United States. \r
\r
The superior benefits that CCA Global delivers include:\r
- Lower buying & operating costs\r
- Powerful & fully supported tech solutions\r
- Expert marketing programs\r
- National advertising & PR support\r
- Exclusive profitability tools\r
- Award winning training programs\r
\r
\r
BUILDING A BETTER WORLD\r
Because we are organized as a cooperative and are owned by, and operated for, the benefit of the people at the heart of the organization rather than outside investors, we can focus on helping our members succeed. CCA's businesses have proven the success of the cooperative model.\r
\r
Today, more than 4,000 member businesses, 20,000 childcare centers and another 1 million independent businesses in North America benefit from CCA Global's business leadership through its 14 different affiliate companies.