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Customer Service Rep/Lead Generation - Manchester, United States - CCA Global Partners
Description
Building a better world That's what we do here at CCA Global Partners.We bring family-owned businesses across North America together to make them stronger independent competitors, keeping that American Dream alive With a focus on people, communities, and independence we're working together to make an impact on main street business across the to join us??? CCA is an employer like none other, with a hybrid work schedule, flexible time off, and benefits focused on the needs of our employees and their families.
Join our passionate team today and unlock YOUR futureWe are seeking an enthusiastic and motivated, customer-centric professional with a goal driven mindset as a Customer Service Rep/Lead Generation (Savings Consultant) in our Manchester, NH Office for our Saving4Members division.
As a Savings Consultant, you are responsible for growing Savings4Members vendor program participation within the memberships of its organization partners through proactive member engagement, mastering a knowledge of the program offering, and leveraging relationships with organization and vendor partners.
In addition to great benefits, a fabulous work environment and a super-collaborative, friendly team, CCA Global Partners offers a hybrid work schedule with opportunity to work remotely Mondays and Fridays and in-office Tuesdays through Thursdays.
Our Savings Consultant will:
Exceed both quantitative and qualitative goals and (individual/team) objectives through direct solicitation of organization's members to facilitate increased participation in programs through proactive calling, hosting webinars, and through tradeshow/conference attendance.
Leverage relationships with participating Savings4Members organizations to assist with educating and training organizations member companies on the program offerings, helping them to run their business more effectively and profitably.
Serve as a vendor liaison by resolving member issues and collaborating to enhance the lead and sales processes.Provide record creation and file maintenance within CRM and collaborate with all Savings4members teams by providing feedback and insight as to what program features resonate with members, making recommendations on new features for CRM efficiency, and providing insight on how to best gain participation within vendor programs.
Do our requirements match YOUR background? Minimum 3-5 years related work experience preferably in sales, telemarketing, or customer service or minimum of 2 years related experience with a Bachelor's degree.
Proven experience demonstrating strong communications, writing, and sales skills with a track record of high call volume, inbound or outbound, preferably in a sales or customer service role.
Ability to learn and absorb quickly, as well as prioritize and respond quickly.Familiarity with presenting to groups of people and occasional travel to trade shows and events.
Excellent personal computer skills (Microsoft Office, inclusive of Word, Excel, PowerPoint, and Outlook).
How we take care of YOU:
We were recognized as one of New Hampshire's Best Companies to Work For in 2002, 2004, 2013, 2014, 2015, 2016, 2019, 2020, 2021, 2022 and we made it into the Hall of Fame in 2017 and 2018We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing MembersWe recognize YOU for your accomplishments and contributions through development, growth, and compensationWe care about you AND your family.
We want to make your life better and easier.Our benefits exist so you are well taken care of, and we support you and your loved ones through life's various stages and situations.
What's so special about us?CCA Global Partners remarkable cooperative business model empowers thousands of entrepreneurs to succeed in a marketplace that is impacted by widespread consolidation.
Our mission is to empower entrepreneurs and independent business owners by providing them the scale, resources and innovation that create sustainability, growth, and effective competition in today's evolving marketplace.
Thriving on our core values and approaching success with the CCA Way.Proud to be an Equal Opportunity Employer.
Savings4MembersSavings4Members is the leading independent business savings program that helps member businesses save thousands of dollars annually. We're partnered with over 120 membership organizations that connect with more than 1,000,000 businesses. We help reduce the costs of commonly purchased products and services with our portfolio of industry-leading national vendors.
We carefully select and rigorously negotiate with each vendor, bringing unmatched value to help independent businesses save substantial amounts of time and money.
For over thirty years, we have been gathering experience and expertise by partnering with various cooperatives, associations, and franchises. We target the programs and resources that independent businesses need to operate and negotiate the best prices.By reducing the costs of commonly purchased products and services, such as credit card processing, fuel, office supplies, wireless services, uniforms, and more, we cut operating expenses for businesses and add profit to their bottom line.
All this is connected through an online savings portal and a team of savings consultants who make it quick and easy to get started.
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