Jobs
>
Watertown

    Senior Manager, Technical Support Engineering - Watertown, United States - Boston Dynamics

    Boston Dynamics
    Boston Dynamics Watertown, United States

    1 week ago

    Default job background
    Full time
    Description

    The Senior Manager of Technical Support for Boston Dynamics is a strong tactical decision-maker who leads teams of managers and technical support professionals in the Customer Success org's mission of world-class customer-centric support for complex, highly technical, and sophisticated product ecosystem, including the Spot and Stretch solutions.

    Key responsibilities include:

    • Ensuring the productivity and effectiveness of teams responsible for product lines to meet customer expectations and SLAs and achieve continuous improvement in the delivery of high-quality support
    • Driving greater team throughput and efficiencies, reducing marginal costs for customer support
    • Communicating performance and progress to internal and external stakeholders, technical and non-technical audiences.
    • Coordinating teams' service delivery plans, tools, and processes to meet and measure service KPIs.
    Knowledge & Application
    • Requires a mix of technical know-how, strategic vision, analytical strength, and a focus on efficiency and cost savings.
    • Must be able to work across multiple disciplines to identify challenges, establish protocols, and implement programs.
    • Must have a deep understanding of robotics, product design, networking, and communications systems, sensors and data, service processes, and support infrastructure.
    • Accountable for results that may have a significant impact on Customer Success and business functions.
    Collaboration & Interaction
    • Interacts regularly with senior management on customer experience and needs.
    • Collaborates with cross-functional teams, including product development, engineering, sales, quality, and support, to share technical and customer knowledge, challenges, and priorities.
    • Manages technical conversations with external stakeholders and customer decision-makers.
    • Requires the ability to persuade others in sensitive and complex situations while preserving relationships.
    Qualifications:
    • 5+ years in customer-facing roles
    • Bachelor's degree or higher in Engineering/Computer Science related subject
    • Experience managing, consulting, and negotiating with customers and strong interpersonal skills
    • A bias-towards-action, with a willingness to "roll up your sleeves" to get the job done
    • Strong technical skills or ability to quickly learn technical concepts and proficiency in a high-level programming language
    • The ability to thrive in a variable and demanding environment
    • A passion for helping improve customer experience
    #LI-SF1
  • Apex Dynamics

    Engineer (m/f/d) in sales support for water treatment systems

    1 week ago

    Apex Dynamics Newtonville, United States

    The ProMinent Group, headquartered in Heidelberg, is a reliable provider of solutions for water treatment and fluid dosing technology. With approximately 50 branches, we are a global player and present in over half of the world's countries. As technology experts, we use our innov ...

  • Aurora Technologies

    IT Application Support Engineer

    1 week ago

    Aurora Technologies Quincy, United States

    For our client Eurowings, we are currently looking for: IT Application Support Engineer (m/w/d). · Job Summary · Do you have a strong interest in IT and a passion for aviation? Then pay attention · As a recruiting partner of Eurowings GmbH, we are looking for you as an IT Applica ...

  • Diverse Lynx

    Support Engineer

    1 week ago

    Diverse Lynx Cambridge, United States

    Digital : Oracle Hospitality Opera Professional Cloud, Digital : EAS : Oracle Cloud Infrastructure · Lab Computing Support Engineer · Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any ...

  • Prime Medicine

    IT Support Engineer

    1 week ago

    Prime Medicine Cambridge, United States CONTRACT

    · Company Overview: · Prime Medicine is a leading biotechnology company dedicated to creating and delivering the next generation of gene editing therapies to patients. The Company is leveraging its proprietary Prime Editing platform, a versatile, precise and efficient gene editi ...

  • KoboToolbox

    Support Engineer

    3 days ago

    KoboToolbox Cambridge, United States

    Job Description · Job DescriptionLocation: Remote · Availability: 35-40 hours per week · Working hours: Non-US East business hours · Reporting to: DevOps Lead · KoboToolbox has an immediate opening for a highly skilled and motivated Support Engineer to fill a full-time position o ...

  • KoboToolbox

    Support Engineer

    4 days ago

    KoboToolbox Cambridge, United States Contract

    Location: Remote · Availability: 35-40 hours per week · Working hours: Non-US East business hours · Reporting to: DevOps Lead · KoboToolbox has an immediate opening for a highly skilled and motivated Support Engineer to fill a full-time position of approximately 35-40 hours p ...

  • SS&C Technologies

    Application Support Engineer

    4 days ago

    SS&C Technologies Waltham, United States

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 of ...

  • AstraZeneca, plc

    Lab Solutions Support Engineer

    2 weeks ago

    AstraZeneca, plc Watertown, United States

    Introduction to Role:Join AstraZeneca, a global leader in the pharmaceutical industry, as we transform our Laboratory IT function to become digital and data-led. We're pushing the boundaries of science and making a positive difference to patient outc Support Engineer, Solutions, ...

  • HyperLight

    Customer Support Engineer

    1 week ago

    HyperLight Cambridge, United States

    Customer Support Engineer · HyperLight is a venture-backed startup spun off from Harvard University in 2018 and built on discoveries that enabled thin-film lithium niobate (TFLN) photonics. Our photonic integrated circuits offer exceptional performance unmatched by other materia ...

  • Insight Global

    ONSITE IT Support Engineer

    2 hours ago

    Insight Global Cambridge, United States

    Insight Global is looking for an onsite IT Support Engineer to join the IT organization at a local life sciences client. This candidate will be aligned to support the lab sites across Cambridge. They will be providing end user support, laptop configuration and documenting differe ...

  • Tulip Interfaces

    Product Support Engineer

    4 days ago

    Tulip Interfaces Somerville, United States

    Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implem ...

  • Diverse Lynx

    Benchtop Support Engineer

    4 days ago

    Diverse Lynx Cambridge, United States

    Roles & Responsibilities Ensuring the benchtop devices in lab environment are up to date and functioning without any issue. · Must ensure all the lab computers are updated with latest OS patch and anti viruses are updated regularly · Should able to troubleshoot and fix the rep ...

  • Apex Ventures

    A Cloud Infrastructure Engineer is a professional who designs, builds, and maintains the technology infrastructure that supports cloud computing services. This includes managing servers, networks, storage, and other components to ensure the smooth operation and scalability of cloud-based systems

    1 week ago

    Apex Ventures Newtonville, United States

    More than 400 people develop and maintain the diverse IT landscape of DEVK in Newtonville. In order for the various product teams to efficiently bring their apps and services to the cloud, a dedicated team was formed to create a modern framework for VM workloads. If you are inter ...

  • InterSystems

    Developer Support Engineer

    1 week ago

    InterSystems Cambridge, United States Full time

    Developer Support Engineer · The Worldwide Response Center is looking for developers to help our customer succeed implementing our products. · Did you finish your PhD? Are you planning your future? · A Postdoc is not your only option. · Do you like working on code, learning new t ...

  • InterSystems

    Developer Support Engineer

    5 days ago

    InterSystems Cambridge, United States Full time

    Developer Support Engineer · The Worldwide Response Center is looking for developers to help our customer succeed implementing our products. · Are you a developer looking for a career change? · Do you like working on code, learning new technologies, solving problems, and helping ...

  • Formlabs

    Customer Support Engineer

    4 days ago

    Formlabs Somerville, United States

    Our primary goal is to give our customers the best tools with an amazing experience. If you are obsessed with digital fabrication and would love to share your passion by empowering our users to innovate and create, we want you on the Form Team. · You are: · In love with 3D mode ...

  • WiTricity

    Program Manager, Software/firmware

    3 days ago

    WiTricity Watertown, United States

    We are seeking an Engineering Program Manager who would be responsible for supporting the Software/Firmware product development of WiTricity's Wireless Charging Electric Vehicle Solutions. This role provides program management for highly resonant wireless power systems and produc ...

  • Via Separations, Inc.

    Lab Technician

    1 week ago

    Via Separations, Inc. Watertown, United States

    **Role Description** · As a Lab Technician, you will have the opportunity to work alongside scientists and engineers from different teams to test new materials. You will be responsible for operating our custom filtration units and analyzing samples using a variety of analytical e ...

  • Philips

    Wireless Engineer/Product Support Engineer

    1 week ago

    Philips Cambridge, United States Full time

    Job Title · Wireless Engineer/Product Support EngineerJob Description · Your challenge · The Wireless Engineer/ Product Support Engineer develops and implements the product technical support strategy and controls the product support process. · You are responsible for · Provide s ...

  • Acrivon Therapeutics

    Scientist

    1 week ago

    Acrivon Therapeutics Watertown, United States

    Our global team operates out of two leading life science clusters, Watertown, MA and Medicon Village in Lund, Sweden. · **Position Overview**: · The Scientist will be a key member of Acrivon Therapeutics' Drug Discovery Team and will be supporting its _in vitro_ pharmacology, mec ...