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    Closing Member Services Supervisor - Minneapolis, United States - Crunch Fitness - Blaine and Maple Grove

    Crunch Fitness - Blaine and Maple Grove
    Crunch Fitness - Blaine and Maple Grove Minneapolis, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionThe Crunch Member Services Supervisor (MSS) will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is responsible to hire, train and manage the front desk to ensure that all members receive the highest level of customer service possible. He/She will demonstrate an aptitude of all company-wide policies and initiatives to ensure integrity of the Crunch Brand.

    Reports to:


    Club Manager

    Requirements:
    • Fitness, Retail, or Service management experience preferred
    • Current Cardiopulmonary Resuscitation (CPR) required
    Responsibilities:


    Administration/Organization
    • Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
    • Communicate and implement club policies and procedures to employees.
    • Recruit and hire the highest possible caliber of staff.
    Operations
    • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
    • Serves as the lead customer service contact for members at the front desk
    • Demonstrate a working knowledge of all standard club operating procedures and policies
    • Communicate and interpret club policies and procedures to members and employees
    • Resolve member complaints in an expeditious and tactful manner following club procedure and documentation
    • Assist in the staffing, training, and performance management of Front Desk employees.
    • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
    • Ensure the club meets standards for cleanliness, maintenance, safety, and security.
    Sales/Revenue Management
    • Support company programs and promotion to help generate new sales leads for optimum new membership growth
    • Lead and train staff on all club level sales activities including telephone inquiries, guest registrations, Digital Tool Kit club tours and membership enrollments
    • Ensure that the staff has a high level of knowledge about the clubs promotions, programs, facilities, classes, and equipment.
    • Achieve desired revenue goals thru the leadership and motivation of employees.
    • Ensure that all promotions are effectively communicated to the team and all other appropriate staff.
    Leadership
    • Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment
    • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
    • Support personnel related problems or difficulties by following club procedure and documentation.
    • Encourage staff to work as a team and be productive.
    • Illustrate an ability to make decisions.
    • Recruit and hire the highest possible caliber of staff.
    • Serve as a role model for employees.
    Accountabilities
    • Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
    • Oversees expense goals by managing payroll and general and administrative expenses.
    • Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations.
    • Keep current in knowledge of key competitors.
    • Conduct frequent facility walkthroughs
    Measurement Standards
    • Successful management of all financial budgetary goals.
    • Net Promoter Scores and Social Media Feedback Scores
    • Membership retention.
    • Follow all policies and procedures.
    Special Skills:
    • Excellent written and verbal communication
    • Strong leadership skills
    • Strong administrative skills
    • Strong customer service skills
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