Jobs
>
Minneapolis

    Guest Services Supervisor - Minneapolis, United States - ASM Global

    Default job background
    Description

    POSITION: Guest Services Supervisor DEPARTMENT: Guest Services REPORTS TO: Guest Services Assistant Manager FUNCTIONAL REPORTS TO: Guest Services Manager FLSA STATUS: Part-Time / Hourly / Nonexempt / Non-Union

    ASM Global is the worlds leading venue management and services company, connecting people through the power of live experience. As the worlds most trusted venue manager, we have a global reach that is unmatched in our industry. Our expertise and experience tailor all the resources we have accumulated to deliver the localized solutions that create the places where communities come together, celebrate, and thrive.

    We are looking for someone to fill our Guest Services Supervisor position which is located at Target Center in Minneapolis, MN. Home of the MN Timberwolves and MN Lynx.

    Job Summary

    Supervise part-time usher staff during Target Center events and assist with their training and performance evaluations.

    JOB SPECIFICS

    + Prepare facility for opening and closing during each event.

    + Direct Guest Services staff assignments and behavior during events.

    + Serve as problem solver and support system for Guest Services usher staff.

    + Monitor activity during events and communicate all applicable activity to the lead supervisor/GS Manager.

    + Assist with training of staff, both on the job as well as during training moments (e.g. briefing meetings, training meetings, etc.)

    + Provide performance feedback of staff members.

    + Enforce venue rules and smoking policies.

    + Respond to emergencies and document accordingly.

    + Deal with guest problems and complaints up to the level where intervention by a full-time staff member is required.

    + Work 50% of events each month

    SUPERVISORY RESPONSIBILITIES

    Supervision of ushers during events

    QUALIFICATIONS AND EXPERIENCE

    + Previous experience in providing excellent customer service required. Experience as an usher/ticket taker in an entertainment venue preferred.

    + Demonstrated knowledge of usher and ticket taker duties required.

    + Ability to function with minimum supervision, handle customer complaints, investigate incidents and write reports, and communicate with patrons and staff.

    + Ability to work flexible hours including evenings, weekends and holidays.

    + Previous experience working in a similar facility environment preferred.

    PHYSICAL REQUIREMENTS

    + Ability to lift and carry up to 10 pounds.

    + Frequent walking, including walking stairs on a regular basis.

    The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

    ASM Global is an Equal Opportunity / Affirmative Action employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply. VEVRAA Federal Contractor.

    Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

    Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.



  • Hennepin County Minneapolis, United States

    Description · Hennepin Health is seeking an IT Technical Services Supervisor, to supervise all levels of technical staff and engaged in complex technology planning, installation, and maintenance of emerging and current system software while ensuring the efficient operation of IT ...


  • Allina Health Minneapolis, United States

    Supervises business support areas in a single specialty or multi-specialty site. Organizes work site and work processes to optimize service and operational efficiencies. Key Position Details:FT, day shift, no weekends. Benefit eligible role. Job Desc Business Services, Business O ...


  • Hennepin County, MN Minneapolis, United States

    Salary: $91, $141,440.92 Annually · Location : North Minneapolis · Job Type: Full-time · Remote Employment: Flexible/Hybrid · Job Number: 24NP864KB78 · Department: Hennepin Health · Division: HH Information Tech NP · Opening Date: 05/20/2024 · Description · Hennepin Heal ...


  • Cummins Minneapolis, United States

    Field Service Supervisor - Electrolyzers · Description · Supervises the Field Service Engineering Team. Handles complex escalated and unresolved support issues. Trains Field Service Engineering Specialists. · Provides day-to-day supervision of the Field Service Engineering Team ...


  • Allina Health Minneapolis, United States

    Number of Job Openings Available: · 1 · Date Posted: · June 03, 2024 · Department: · Allina Health Group Coon Rapids Internal Medicine · Shift: · Day (United States of America) · Shift Length: · 8 hour shift · Hours Per Week: · 40 · Union Contract: · Non-Union · Wee ...


  • Paladin Technologies , Inc. Minneapolis, United States

    Responsible for overseeing service technicians and managing service work orders within their designated region. · SPECIFIC ACCOUNTABILITIES: Include, but limited to: Ensure customer satisfaction regardless of staff or environmental situations · Serve as the primary point of esc ...


  • Xcel Energy Minneapolis, United States

    Provide overall supervision and support to the HR Service Center (HRSC) and Coordinator staff. Manage service levels to ensure that department goals are accomplished, and pay and benefits are processed in accordance to the law. Lead the HRSC employee Supervisor, Customer Service, ...


  • Worldwide Flight Services, Inc. Minneapolis, United States

    About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our cust Ramp, Supervisor, Service, Ai ...


  • Crunch Fitness Minneapolis, United States

    The Crunch Member Services Supervisor (MSS) will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is responsible to hire, train and manage the front desk to ensure that all members re ...


  • Children's Hospital Association Minneapolis, United States

    : · About Children's Minnesota · Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profi ...


  • Cummins Minneapolis, United States

    **Field Service Supervisor Electrolyzers** · **Description** · Supervises the Field Service Engineering Team. Handles complex escalated and unresolved support issues. Trains Field Service Engineering Specialists. · Provides day-to-day supervision of the Field Service Engineeri ...


  • Children's Hospitals and Clinics of Minnesota Minneapolis, United States

    About Children's Minnesota · Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit syst ...


  • Allina Health Systems Minneapolis, United States

    Number of Job Openings Available: · 1 · Date Posted: · May 01, 2024 · Department: · Surgery Northeast · Shift: · Day (United States of America) · Shift Length: · 8 hour shift · Hours Per Week: · 40 · Union Contract: · Non-Union · Weekend Rotation: · None · Job Summary: · Allina H ...


  • Xcel Energy Minneapolis, United States

    Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you'r ...


  • Children's Hospital Association Minneapolis, United States

    : · About Children's Minnesota · Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profi ...


  • Allina Health Minneapolis, United States

    Number of Job Openings Available: · 1 · Date Posted: · May 16, 2024 · Department: · Unity 3E Geriatric Psych · Shift: · Day (United States of America) · Shift Length: · 8 hour shift · Hours Per Week: · 40 · Union Contract: · Non-Union · Weekend Rotation: · None · ...


  • Allina Health Systems Minneapolis, United States

    Number of Job Openings Available: · 1 · Date Posted: · June 10, 2024 · Department: · Medical & Surgical W5400 W5500 · Shift: · Day (United States of America) · Shift Length: · 8 hour shift · Hours Per Week: · 32 · Union Contract: · Non-Union · Weekend Rotation: · None · Job Summa ...


  • Motor Works Auto (Blaine) Minneapolis, United States

    Job Description · Job Description · Motor Works Auto · in · Blaine · , MN · is calling all detailed and efficient management superstars to apply to join our amazing team as a · full-time Automotive Service Supervisor · WHY YOU SHOULD JOIN OUR TEAM · We are an established ...


  • Cummins Minneapolis, United States

    Field Service Supervisor - Electrolyzers · Description · Supervises the Field Service Engineering Team. Handles complex escalated and unresolved support issues. Trains Field Service Engineering Specialists. · Provides day-to-day supervision of the Field Service Engineering Team ...


  • VTI Security Integrators Minneapolis, United States

    Responsible for overseeing service technicians and managing service work orders within their designated region. SPECIFIC ACCOUNTABILITIES: Include, but limited to: Ensure customer satisfaction regardless of staff or environmental situations Serve as the primary point of escalatio ...