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    Desktop Support Technician - Cambridge, United States - Commonwealth Sciences, Inc.

    Commonwealth Sciences, Inc.
    Commonwealth Sciences, Inc. Cambridge, United States

    3 weeks ago

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    Description

    Desktop Support Technician

    Contract position in Cambridge, MA

    Responsibilities of the Desktop Support Technician:

    • Provide direct, hands-on and remote support to users who are experiencing desktop operating system, connectivity and applications issues and provide complete follow-through to successful resolution.
    • Perform hardware diagnostics and execute or coordinate repairs in a timely fashion to ensure customer satisfaction.
    • Assist in developing, and documenting new procedures as well as suggest process improvements
    • Respond to and update incidents, requests, and questions promptly.
    • Oversee tracking and management of inventory.

    Requirements of theDesktop Support Technician :

    • Bachelor's Degree in computer Science or related field or equivalent work experience.
    • Must have 2+ years experience supporting Windows and MacOS hardware and operating systems.
    • Jamf 100 Certification.

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