- Prepare and maintain accurate records for pre-event planning, cost estimates, client requests, billable charges, service orders, contractual requirements, and final billing accounting.
- Learn and become proficient in Clover, our integrated point-of-sale (POS) system.
- Plan, implement, and operate Clover, enter and maintain data, run reports, process cash & credit card sales during and after events, and run settlement reports.
- Order, receive, and manage product inventory.
- Input and receive invoices into Clover and ensure they are coded correctly and turned into Finance.
- Reconcile NPO commissions and ensure accounting receives proper paperwork.
- Assist in preparing various sales reports and weekly operational reports as required.
- Maintain a variety of files and records of information such as budget, event files, and expense reports.
- Prepare signage for F&B operations, and change menu items in menu boards, Clover, etc.
- Attend appropriate planning, organization, event, and facility meetings in support of F&B elements for facility operations.
- Oversee and coordinate scheduling for F&B Department including part-time, temporary, and NPO staff while adhering to union labor contract.
- Contact, recruit, and coordinate non-profit organizations to support concession operations for the venue.
- Assist with all aspects of hiring and onboarding for F&B Dept. including interviewing, orientation, and training.
- Oversee all aspects of uniforms for F&B Dept.
- Implement corrective action procedures with employees whose performance or conduct does not meet required levels in conjunction with Human Resources.
- Maintain close communications and work cooperatively with F&B Managers, Event Managers, Finance, Human Resources, and all other staff.
- Ensure compliance with all Savor F&B policies and procedures.
- Ensure customer service, customer satisfaction, and all money-handling procedures meet or exceed ASM Global/The Oncenter standards.
- Other duties as assigned.
- Associates degree from a 2- or 4-year college or university; and
- 1-2 years related experience and/or training in finance, food & beverage operations, point of sale systems, inventory accounting, database entry; or
- Equivalent combination of education and experience.
- Experience in Human Resources and knowledge in Clover POS System, Reserve, and ABIMM Timekeeping System a plus.
- Demonstrate working knowledge of Food & Beverage operations, including inventory, invoices, and purchasing procedures.
- Must be proficient with a Windows computer and have good working knowledge of Microsoft Outlook, Excel, Word, and Adobe PDF. Must be able to learn and apply computer applications quickly.
- Requires ability to work extended and flexible hours including nights, weekends, and holidays in addition to normal business hours.
- Ability to communicate in a clear, professional, and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
- Organize and prioritize work to meet deadlines while multitasking between job functions.
- Work effectively under pressure and/or stringent schedule to produce accurate results.
- Ability to work well in a team-oriented, fast-paced, event-driven environment.
- Ability to make professional, independent, and good judgment decisions within proper policy and procedures.
- Exceptional hospitality and customer service skills, service standards, guest relations, and etiquette.
- Must be able to walk/stand/sit for long periods of time.
- Ability to work in a noisy, fast-paced environment.
- Must have the physical ability to maneuver around the venue, at times walking and/or standing for 8-10 hours or greater, climbing stairs, lifting and carrying 50 lbs+, and frequent bending, reaching, kneeling, and squatting.
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