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    Senior Desktop Support - San Francisco, United States - The Phoenix Group

    The Phoenix Group
    The Phoenix Group San Francisco, United States

    6 days ago

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    Human Resources
    Description

    About you:

    • Advanced proficiency in Microsoft Office products
    • Knowledge of related problems with OS and registries
    • Advanced knowledge time recording systems, metadata management systems, PDF converters, media players, document encryption and compression tools
    • In-depth understanding of AD including Active Directory role, Exchange, TCP/IP, DNS, DHCP, VPN as it relates to desktop support activities
    • Strong knowledge of hardware, printers and laptops and iPhone and Android devices
    • Imaging and configuring PCs to Firm standards for rollout to users
    • Strong knowledge of standard virtual meeting platforms and in-room equipment necessary to support meetings and events
    • Ability to 'teardown' and repair laser printers (where applicable)
    • Ability to build a clone computer and troubleshoot all computer hardware issues
    • Strong knowledge in replacing broken parts in laptops and troubleshoot all laptop hardware issues
    • Knowledge of document management systems and e-filing processes

    Day to Day:

    • Provide full life cycle management of all escalated incidents, requests and problems including troubleshooting research, investigation, isolation and resolution
    • Update and manage of all escalated tickets in accordance with local, regional and global standards and processes
    • Work with the team to manage all local hardware assets and assist with hardware upgrades and tracking
    • Successfully meet timelines and/or budgets for assigned projects
    • Provide support to other IT teams by providing testing of new software packages and upgrades to existing software applications
    • Update and contribute to the Knowledge base to share expertise
    • Act as a technology resource to the Firm for industry trends, technology implementations (hardware and software) and change management issues
    • Repair and maintain all Firm-supported laser printers, laptops, desktops and video equipment in accordance with firm standards
    • Participate as required in moving users to other offices or floors
    • Configure and monitor equipment used for high level meetings
    • Provide in-room support for audio visual/video conferences, meetings and events utilizing video conferencing platforms and systems from Cisco, Webex, Zoom, Microsoft Teams and other virtual platforms.
    • Interact directly with video conference users to provide remote, phone based, and in-room support/troubleshooting for real time and scheduled video conference bridges
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