- Field incoming help requests from end users via telephone and e-mail in a courteous manner Ensure all requests from users are logged and escalation procedures are followed
- Maintain problem status/resolution information in ticketing database Ensure SLAs are met by reviewing the Help Desk inbox and tickets Escalate issues and collaborate with the appropriate IT teams to find resolutions
- Update Help Desk knowledge base with accurate and up-to-date information
- Troubleshooting problems with Windows based workstations, custom applications, email, network and peripheral equipment
- Troubleshoot Android and Apple iOS software issues
- Maintain expert level knowledge of the platform's operating systems, standard applications, and computer hardware solutions
- Work overtime as required Perform other duties as assigned
- College degree required in a technology discipline (preferred)
- Minimum of three years' of professional experience in supporting end user equipment in a high availability corporate or law firm environment
- Must have excellent customer service skills, communication skills and be a team player
- Must possess a solid understanding of PC hardware/peripheral devices, Active Directory, standard operating systems (Windows 7/10) and Microsoft Office applications
- Experience supporting mobile technologies iOS and Android
-
Netsuite Support Analyst
2 days ago
Pendulum™ San Francisco, United States**About Pendulum** · Pendulum is on a mission to help people improve physical and mental health by creating a new category of products that target the microbiome. We are researching, developing and commercializing a novel class of rationally-designed Live Synbiotics (probiotics + ...
-
Decision Support Analyst
1 day ago
UCSF Benioff Children's Hospital Oakland Oakland, United States**Job Description/Summary**: · The Decision Support Analyst will be responsible for providing strategic reporting and information to key stakeholders and hospital leadership. The Decision Support Analyst will analyze operational volumes, expense & service utilization, profitabili ...
-
Business Support Analyst
6 days ago
ClifyX San Francisco, United StatesClient Flex Business Support Analyst CA - San Francisco - · Business Support Analyst CA - San Francisco - for this role is $ $36.77, · Pay rate for this role is $ $36.77, · Job Description: · Act as the ongoing interface between the client and the system or application · Define ...
-
Customer Support Analyst
2 weeks ago
CoinList San Francisco, United States**Customer Support Analyst (Social Media) [Contract]** · at CoinList Remote CoinList, one of the fastest growing crypto financial platforms, is where the worlds best crypto projects build their communities and early adopters can invest in and trade top-tier digital assets. · Ou ...
-
Business Support Analyst
3 days ago
ClifyX San Francisco, United StatesClient Flex Business Support Analyst CA - San Francisco - · Business Support Analyst CA - San Francisco - for this role is $ $36.77, · Pay rate for this role is · $ $36.77 , · Job Description: · Act as the ongoing interface between the client and the system or application · D ...
-
Hekpdesk Support Analyst
2 weeks ago
Insight Global West Valley City, United StatesInsight Global is looking for a Helpdesk Support Analyst to work for a large financial client in Salt Lake City. This role supports the highest level executives troubleshoot different platforms when needed. Other responsibilities include: · * Address client requests and issues v ...
-
Technical Support Analyst
2 weeks ago
CAPTIVATEIQ INC San Francisco, United States[Full Time] Technical Support Analyst - Remote at CaptivateIQ (United States) | BEAMSTART Jobs · Technical Support Analyst - Remote · CaptivateIQ United States · Date Posted · 31 Oct, 2022 · Work Location · San Francisco, United States · Salary Offered · Not Specified · Job Type ...
-
Senior Support Analyst
1 week ago
OneTrust San Francisco, United StatesJob Description · Job DescriptionStrength in Trust OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data wh ...
-
Client Support Analyst
2 hours ago
Addepar West Valley City, United StatesWho We Are · Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have trusted Addepar to empower smarter investment decisions and better advice over the ...
-
Client Support Analyst
3 days ago
Addepar West Valley City, United StatesWho We Are · Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have trusted Addepar to empower smarter investment decisions and better advice over the ...
-
Senior Support Analyst
4 days ago
OneTrust San Francisco, United StatesJob Description · Job DescriptionStrength in Trust OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data wh ...
-
Desktop Support Analyst
1 week ago
Coforge West Valley City, United StatesTitle: Desktop Support with Field Service experience · Location: West Valley City, UT · Onsite role · Job Description: - · Deskside associate Level 1.5 with experience in imaging, Laptops/Desktop trouble shooting, resolving printer issues, shipping and receiving equipment etc. · ...
-
NetSuite Support Analyst
4 days ago
Pendulum Therapeutics San Francisco, United States Full timeAbout Pendulum · Pendulum is on a mission to help people improve physical and mental health by creating a new category of products that target the microbiome. We are researching, developing and commercializing a novel class of rationally-designed Live SynbioticsTM (probiotics + p ...
-
NetSuite Support Analyst
2 weeks ago
Pendulum Therapeutics San Francisco, United States Full timeAbout Pendulum · Pendulum is on a mission to help people improve physical and mental health by creating a new category of products that target the microbiome. We are researching, developing and commercializing a novel class of rationally-designed Live SynbioticsTM (probiotics + p ...
-
trading application support analyst
3 days ago
Blake Smith Staffing, LLC San Francisco, United StatesROLE PROFILE - TRADING APPLICATION SUPPORT ANALYSTROLE : Trading Application Support AnalystDEPARTMENT : US OperationsDIVISION : TechnologyREPORTS TO : Trading Application Support Manager (BOS)REGION : San Francisco, CA OVERVIEW OF THE ROLE :The Trading Application Support team p ...
-
Enterprise Technical Support Analyst
1 week ago
AgileMD San Francisco, United StatesAt AgileMD, we are building the most advanced real-time predictive analytics and clinical algorithms platform for hospitals. Our cloud-based engine helps thousands of doctors and nurses around the country make medical decisions so that every patient receives the highest quality a ...
-
Customer Support Analyst, APAC
19 hours ago
CoinList San Francisco, United States ContractAt CoinList, our mission is to accelerate the advancement of blockchain technology by finding the best emerging blockchain projects and helping them succeed. We build the platform where the world's best crypto projects build their communities and early adopters can invest in and ...
-
FX Sales Support Analyst
1 week ago
U.S. Bank San Francisco, United StatesAt U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each ...
-
Customer Support Analyst, APAC
5 days ago
CoinList San Francisco, United StatesJob Description · Job DescriptionAt CoinList, our mission is to accelerate the advancement of blockchain technology by finding the best emerging blockchain projects and helping them succeed. We build the platform where the world's best crypto projects build their communities and ...
-
Lead IT Support Analyst Service Desk
1 week ago
Kaiser Permanente San Leandro, United States**Job Summary**: · In addition to the responsibilities listed below, this position is responsible for mentoring and providing technical support for more junior support team members. This role assists with the evaluation and implementation of work transitioning to the Service Desk ...
Desktop Support Analyst - San Francisco, United States - SourcePro Search
Description
SourcePro Search has a fantastic opportunity for an experienced Desktop Support Analyst with our large law firm client.
This position is based in San Francisco and will require you to travel to Palo Alto once a week at a minimum and as needed.
The ideal candidate will be responsible for providing technical phone support for the business and for end user devices-both hardware/software including PCs, laptops, IP Telephones, and mobile devices.
What You'll Do: