- Make outbound calls to newly issued business to welcome them to the Globe Life Family and to ensure their policy(s) are accurate and assist with any additional information pertaining to their new policy.
- Maneuver within our CRM while speaking with recently approved customers to collect the first premium to activate their Life Insurance policy.
- Make outbound calls to internet generated leads to warm up potential customers for our Sales Team.
- Be able to explain policy benefits.
- Complete necessary paperwork when needed.
- Assist with correspondence and error corrections for policy service.
- Schedule A: 10:00am - 6:30pm Monday - Friday
- Schedule B: 12:00pm - 8:30pm Tuesday - Friday & 8:00am - 4:00pm Saturday
- Customer service background and good phone skills.
- Excellent communication, both written and oral, and organization skills
- Must be able to maintain confidentiality.
- Must be comfortable collecting payments via Credit Card and Bank Draft payment options from our customers.
- Excellent alpha and number recognition skills
- Demonstrated mathematical abilities (Have a math aptitude)
- Ability to work under pressure and handle high stress situations calmly and with tact and professionalism.
- Strong decision making skills with the ability to analyze situations and make logical conclusions.
- Regular and predictable attendance required
- Be proficient with a computer
- Able to multifunction from many different sources
- Be customer "friendly"
- Be organized and a good time manager
- Able to make accurate choices
- High School diploma or equivalent.
- 1+ years of customer service or 1+ years of a professional environment in a customer service related atmosphere
- Some college preferred
- Licensed in Life, Accident and Health Insurance is preferred, not required.
- 1+ years of office experience preferred. Telecommunications experience a plus.
- Life and Health insurance background and knowledge of insurance operations desired
-
Care Navigator
2 weeks ago
Upward Health San Francisco, United StatesUpward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR ...
-
Information Specialist
1 week ago
Felton Institute San Francisco, United States**Job Description**: · **Information Specialist** · **Program: Information, Referral, & Assistance Program** · **Agency Overview** · Founded in 1889, Felton Institute is the oldest nonsectarian, nonprofit charitable social-services provider in the City and County of San Francisco ...
-
Warehouse Specialist
2 weeks ago
Crafty Oakland, United States**The Role/Position Overview**: · We are looking for Warehouse Specialists who will be at our warehouse in **CITY.** · Some of your daily responsibilities will include: · - Work with the team to pick, pack, and load outbound orders.- Work with the team to receive, quality check, ...
-
Client Support Specialist
3 weeks ago
Service Champions Heating & Air Conditioning Pleasanton, United StatesOverview: · Service Champions is currently seeking a Client Support Specialist to join our Call Center Team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our call center agents receive high volume in ...
-
Retail Stock Associate
2 weeks ago
Nespresso Walnut Creek, United StatesRetail Stock Associate · - At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we'r ...
-
Inside Technical Sales Specialist
2 weeks ago
SeqMatic, LLC Fremont, United States**About SeqMatic**: · SeqMatic is a Next Generation Sequencing (NGS) and omics services provider based in the San Francisco South Bay Area. The company was founded in 2012 by former Illumina R&D scientists who are experts in the NGS workflow and related bioinformatics. · We speci ...
-
Senior EDI Analyst
2 weeks ago
CCHP Public Portal San Francisco, United StatesCCHP is looking for a Senior EDI Analyst to join the IT Department. The EDI Specialist will perform the role of developing applications and programs for all EDI related processes inbound and outbound. A strong technical skills on EDI systems is a must with basic knowledge of SQL ...
-
Business Developer SLED
3 weeks ago
Staples San Francisco, United StatesStaples is business to business. You're what binds us together. · Prospects within defined territory to pursue two main responsibilities: penetration of existing accounts by winning net new sites. Responsible for ramping and onboarding accounts to further expand our customer base ...
-
Sales Development Specialist
2 weeks ago
Kash Corp San Francisco, United StatesOur Mission @ Kash · Credit cards are an invention of the 1950s. Every payment 'innovation' since then has been built on top of a pre-mobile architecture while taxing both consumers and businesses alike. At Kash, we are on a mission to make payments better, faster, and safer pay ...
-
Customer Care Specialist
3 days ago
Harland Clarke West Valley City, United States**Customer Care Specialist (Contract to Hire)** · Salt Lake City, UT, USA · Contract · Shift: 1st · **Company Description** · Harland Clarke Corp. is a leading provider of best-in-class integrated payment solutions, marketing services, retail products, high-value transaction ...
-
Care Navigator
2 weeks ago
Upward Health San Francisco, United StatesJob Description · Job DescriptionUpward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurse ...
-
senior retention specialist
2 weeks ago
ProSites San Francisco, United StatesSenior Retention Specialist · Job Summary · The Senior Customer Retention Specialist loves to drive results and promote the highest level of client satisfaction by turning a client into a true partner and developing real, authentic relationships. Client success is a top priorit ...
-
DMV Title and Registration Specialist
1 week ago
Lithia Motors San Francisco, United StatesDealership:L0605 Southwest Finance CenterSan Francisco BMW | DMV Registration and Title Specialist The Title and Registration (T&R) Specialist I is an individual contributor who is responsible for coordinating customer vehicle purchases for any LAD business channel ensuring all p ...
-
SITECH Inventory Specialist
3 weeks ago
SITECH Intermountain West Valley City, United States** SITECH Inventory Specialist** · **Job Category****:** Operatives **Requisition Number****:** SITEC001899 Showing 1 location **Job Details** · **Description** · Work safely and promote an accident free work environment. · Support the efforts of SITECH Intermountain, Intermo ...
-
Head of Sales Development
3 weeks ago
Changeengine San Francisco, United StatesAs Head of Sales Development and one of our first employees, you'll own the entire Sales Development function at ChangeEngine. You'll oversee our sales tech stack which initially consists of Apollo for outbound and HubSpot as our CRM. You'll manage a team of outbound specialists ...
-
senior retention specialist
1 week ago
ProSites San Francisco, United StatesSenior Retention SpecialistJob SummaryThe Senior Customer Retention Specialist loves to drive results and promote the highest level of client satisfaction by turning a client into a true partner and developing real, authentic relationships. Client success is a top priority at Pro ...
-
Product Specialist Account Executive
1 week ago
Rev infotech San Francisco, United StatesProduct Specialist Account Executive is responsible for accelerating sales of new products and solutions across both prospects and existing customers. Incentives will be fully aligned with the direct sales team, to maximize collaboration. · Responsibilities · Grow revenue coming ...
-
Remote - Enrollment Specialist - Sales
1 week ago
CareHarmony LLC San Francisco, United StatesCareHarmony is a venture-backed start-up; formed to help physicians thrive in the new era of value-based care by combining the latest advancements in population health technology with 24/7 care coordination services.We are on a mission to heal healthcare and set the benchmark for ...
-
Head of Sales Development
3 weeks ago
ChangeEngine San Francisco, United StatesAs Head of Sales Development and one of our first employees, youll own the entire Sales Development function at ChangeEngine. Youll oversee our sales tech stack which initially consists of Apollo for outbound and HubSpot as our CRM. Youll manage a team of outbound specialists and ...
-
Professional - Rep, Customer Service
2 weeks ago
Mindlance San Francisco, United StatesJob Description: Summary:The main function of a call center/customer service specialist is to interact with patient's to provide information in response to inquiries about products, medical inquiries, and to handle complaints. A typical Patient Support Agent is responsible for de ...
Globe Call Center Outbound Specialist - San Francisco, United States - Globe Life Inc.
Description
Globe Call Center Outbound Specialist
Primary Duties & Responsibilities
About the Company
About the Job
It is the responsibility of the GCCS Outbound Specialist to conduct outbound and receive inbound calls and determine the proper action with each. The agent will record information, and maintain the procedures and policies of this department. The agent is to provide excellent customer service and assist policyholders as needed. The successful candidate will need to be a performance driven person skilled at interacting with the public by phone.
Primary Duties & Responsibilities:
As Needed:
Execute special projects that encompass making numerous outbound calls for special projects/campaigns for our sister companies including AIL & LNL and recording activities requested by/from customers.
Physical Requirements:
Heavy outbound/inbound telecommunication and moderate writing. Heavy phone and PC usage. Sitting still for extended periods of time.
Schedule Requirements:
Eligible for shift-bid at 6 months of employment
Required Skills
Required Knowledge & Experience
We are following the social distancing guidelines for COVID-19
All interviews and training have transitioned to a virtual platform. There are continuing opportunities for team members to work remotely as we look to maintain safe and healthy work environments.