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    senior retention specialist - San Francisco, United States - ProSites

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    Description
    Senior Retention Specialist

    Job Summary


    The Senior Customer Retention Specialist loves to drive results and promote the highest level of client satisfaction by turning a client into a true partner and developing real, authentic relationships.

    Client success is a top priority at ProSites and as such, we empower our employees to drive that message home with our clients.

    You constantly are looking to identify & cultivate business growth opportunities while ensuring a high level of continuous client satisfaction.

    Our clients must be real relationships you value, and you would do anything to maintain a high level of trust with them.


    Responsibilities:
    Analyze customer feedback and ensure customer retention.
    Develop and maintain knowledge of the company's products, services, policies and procedures.
    Report accurately on calls inbound and outbound, and call details on CRM (Salesforce).
    Develop valuable rapport with clients, provide analysis and suggestions of services they have and what they would benefit from.
    Demonstrate outstanding customer service through phone, email and chat support.
    Exhibit exceptional organizational skills and maintain up-to-date documentation of all client activities throughout the agency
    Have an extremely high level of ownership and responsibility; represent the client internally
    Collaborate and offer insight to customer retention campaigns by recognizing triggers based on customer behavior
    Other duties as assigned by management

    Requirements:

    3+ years of customer retention experience at a SaaS company
    5+ years of customer service experience in a fast paced, customer focused environment
    Proficiency in Microsoft Office (including Word, Excel, PowerPoint, etc.)
    Familiarity with CRM, preferably , or similar systems required
    Strong time management and project management skills
    Comfortable learning, using and discussing very granular elements of website technology and integrations

    Benefits:
    Excellent benefits package that includes a 401K match, medical, dental, vision and more
    Company Events
    Generous vacation (3 Weeks) and paid holidays
    Amazing and frequent team building events

    #J-18808-Ljbffr

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