- Assist with reactivating/retaining customers - email and phone outreach to customers who have churned or are at risk of churning, assess root cause of risk, identify ways to regain their business, create quotes, drive deals to close through proactive sales approach and consistent emails/phone calls.
- Perform detailed discovery that helps to uncover the primary pain points a customer is experiencing, and suggest solutions to retaining customers' business
- Engage with customers after a primary contact has left in order to help PDQ identify a new product champion
- Ad hoc retention and churn mitigation projects as we craft new strategies for our customers
- Maintain accurate and up-to-date records in Salesforce - pipeline hygiene is keyWho you are:
- Ownership: You take responsibility for projects, drive results, and deliver on commitments
- Honesty: You demonstrate integrity, transparency, and ethical behavior in all interactions
- Collaboration: You work effectively with cross-functional teams and foster a culture of teamwork
- Improvement: You continuously seek opportunities for growth, innovation, and personal development
- Detail-oriented, highly organized and a good team player
- Independent, motivated, and solution-driven mentality to all activities
- Self-starter who can be given a goal and own it fully, provide proactive updates, and take ownership of securing revenue for PDQ
- Excellent interpersonal skillset, particularly with the ability to build authentic business relationships
- Ability to proactively problem-solve as customer liaison across technical and commercial obstacles
- Strong attention to detail and goal-orientedWe're looking for people who have:
- Bachelor's Degree or an acceptable level of industry achievement (self-learners are welcomed) 2+ years of previous experience in customer retention or customer service focused role (Sales Development Representatives or other SaaS sales experience highly preferred)
- Comfort being on the phone with customers and are naturally curious
- Familiarity with Salesforce or similar CRMTools we use:
- Slack
- Stripe
- Microsoft Office
- SalesforceDo you think you have what it takes but don't necessarily meet all the requirements? Apply anyway - you could be exactly who we are looking for#J-18808-Ljbffr
-
senior retention specialist
3 weeks ago
ProSites San Francisco, United StatesSenior Retention Specialist · Job Summary · The Senior Customer Retention Specialist loves to drive results and promote the highest level of client satisfaction by turning a client into a true partner and developing real, authentic relationships. Client success is a top priorit ...
-
senior retention specialist
2 weeks ago
ProSites San Francisco, United StatesSenior Retention SpecialistJob SummaryThe Senior Customer Retention Specialist loves to drive results and promote the highest level of client satisfaction by turning a client into a true partner and developing real, authentic relationships. Client success is a top priority at Pro ...
-
Retention Marketing Specialist
3 weeks ago
Everlane San Francisco, United StatesAt Everlane, we want the right choice to be as easy as putting on a great T-shirt. Thats why we partner with ethical factories around the world. Work with high-quality and more sustainably sourced materials. And share the true cost of every product we make. But there's a lot more ...
-
Retention Specialist
2 weeks ago
SMCCCD San Mateo, United StatesPosting Details · Position Information Posting Number S Position Title Retention Specialist (Temporary) Location Cañada College Department Counseling Services CAÑ (DEPT) Position Number 3CC Percentage of Full Time % FLSA Non-Exempt (accrues overtime) Months per Year other If oth ...
-
Retention Specialist
3 weeks ago
San Mateo County Community College District San Mateo, United StatesBelow you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the · Apply for this Job · link/button. · If you would like to bookmark this posit ...
-
Fellow Retention Specialist
10 hours ago
University of California , Riverside Oakland, United StatesThe UCR College Corps (Program) is part of the #CaliforniansForAll Governor's initiative which provides approximately 150 college students (College Corps Fellows) at UCR with opportunities to support and learn from organizations working in three priority areas: K-12 Education, Cl ...
-
Retention Specialist
3 weeks ago
San Mateo Community College District San Bruno, United StatesPosting Details · Position Information · Posting Number S Position Title Retention Specialist Location Skyline College Department Global Learning SKY (DEPT) Position Number 2C0288 Percentage of Full Time 100% FLSA Non-Exempt (accrues overtime) Months per Year 12 If other, please ...
-
Retention Specialist
3 weeks ago
San Mateo Community College District San Bruno, United StatesPosting DetailsPosition InformationPosting Number S Position Title Retention Specialist Location Skyline College Department Global Learning SKY (DEPT) Position Number 2C0288 Percentage of Full Time 100% FLSA Non-Exempt (accrues overtime) Months per Year 12 If other, please specif ...
-
Retention Specialist
3 weeks ago
San Mateo County Community College District San Mateo, United StatesBelow you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button. · If you would like to bookmark this position f ...
-
Area Director of Account Management
6 days ago
Kaiser Permanente San Francisco, United States: Job Summary: · Directs the long-term strategic direction of sales and retention strategies for health insurance or workers compensation accounts in alignment with company-wide initiatives. Establishes best practices for utilizing resources, technology tools, and customer perfor ...
-
Marketing Specialist
3 weeks ago
Solomon Page San Francisco, United StatesWe are hiring a Marketing Specialist to join a financial company based in San Francisco, CA. This 6-month contract role will be fully remote. · Pay Rate: $40/HR - $50/HR based on level of experience · Responsibilities: · Execute comprehensive marketing strategies (using Paid and ...
-
Region Sequencing Specialist
2 weeks ago
Oxford Nanopore Technologies San Francisco, United States Full timeLocation · Candidates for this position must be located in the San Francisco Bay area. · Job Summary · The Region Sequencing Specialist will call on R&D laboratories in a variety of industries including institutions of higher learning, biotechnology, pharmaceutical, and core lab ...
-
Private Client Advisor II
2 weeks ago
Bank of America San Francisco, United StatesJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. · ...
-
Business Development Representative
3 weeks ago
Leyton San Francisco, United StatesThe Company: · Leyton is a global consultancy firm dedicated to helping companies of all sizes improve their business performance with innovation funding through underutilized tax strategies and incentives. Founded in 1997, we have grown to over 4,000 employees globally, with US ...
-
Financial Advisor
1 day ago
Northwestern Mutual San Francisco, United States*Must be in San Francisco Bay Area · At Northwestern Mutual, Build a Business for Yourself, but Not by Yourself. · Northwestern Mutual was named one of the World's Most Admired Companies in our industry by Fortune's annual survey in 2024 and ranked 111 by Fortune 500, affirming ...
-
Head Universal Banker
2 weeks ago
00002 Citibank, N.A. San Francisco, United States Full timeThe Head Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions ( deposits, payments, address changes, replace ...
-
Project IMPACT
4 hours ago
The California State University San Francisco Bay Area, United States Full timeSalary and Benefits · PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,379.00 per month to $5,585.00 per month. · Cal State East Bay offers a broad range of benefits that includes medical, dental, vis ...
-
EE Division Senior AP Analyst
2 weeks ago
InsideHigherEd San Francisco, United States· EE Division Senior AP Analyst (7716U) Job Department of Electrical Engineering and Computer Sciences (EECS) About Berkeley · At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that ...
-
Academic HR Manager
4 weeks ago
InsideHigherEd San Francisco, United States Administrative Jobs ,· Academic HR Manager (7716U) - Mechanical Engineering About Berkeley · At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel s ...
-
Manager, People Operations
2 weeks ago
Postmates San Francisco, United StatesManage team of two People Operations Specialists, overseeing our onboarding and offboarding programs for all employees Oversee employment practices, including background checks, I-9 verifications, and record retention Own all facets of our HRIS, incl Operation, Manager, Restauran ...
Retention Specialist - West Valley City, United States - PDQ
Description
As a Retention Specialist, you will establish a relationship of trust with PDQ customers (specifically, System Administrators and other IT professionals) in an effort to identify what issues they are facing in their unique environments, how our products can be improved, and how we can retain their businessHow you'll spend your day:
