Assistant Manager - Santa Clara, United States - Diptyque Paris

Diptyque Paris Santa Clara, United States

1 week ago

Retail

Description

DIPTYQUE Paris Luxury Fragrance House has established itself as one of the most renowned, leading fragrance houses within the luxury market today. Founded in 1961, the Maison is known for its mix of iconic scented candles, personal fragrances, bath and body products, and home décor. Its flagship boutique is in Paris' 5th arrondissement at 34 Boulevard Saint Germain.

Location:

Diptyque Valley Fair

2855 Stevens Creek Blvd Suite 1123,

Santa Clara, CA 95050

OVERVIEW:

The Assistant Store Manager is a preparatory role to the Store Manager and parallels the floor manager's leadership presence. The ASM is a transformative leader, who serves as the key strategic partner to the Store Manager on all facets of the operation of their store. This individual is responsible for the development of a subset of selling leadership while indirectly leading all frontline leadership toward common goals. The ASM sets the standard for an outstanding customer shopping experience and drives the engagement of their team while strengthening relations and team spirit across the business.

ESSENTIAL FUNCTIONS:

Deliver performance metrics to plan in store
Analyze store metrics and partner with Store Manager to drive sales with both internal and external clients
Contribute to daily/weekly/monthly business analysis and reporting
Cultivate a customer-centric store culture; be a vocal advocate for needed improvements to support the in-store customer experience
Actively model outstanding customer care; participate in and lead the execution of top customer strategies
Achieve CRM KPI targets
Assist Store Manager with the development and implementation of Retail Action Plan
Provide constructive feedback to Management on Store performance
Execute merchandising strategies and provide suggestions based on sell-through
Partner with Store Manager to drive Associate engagement by building teams committed to a diverse and inclusive environment, supporting a culture of learning and development, and providing consistent feedback that drives employee engagement and retention
Partner with the Store Manager to engage and develop client relationships through multiple channels
People Management when Store Manager is absent (e.g. lead, motivate and coach team)
Embody diptyque values in terms of grooming, language/storytelling and behaviors and ensures that the Staff is also aligned
Ensure diptyque's positioning as a true luxury brand by providing the highest level of client care and satisfaction
Protect confidential company and/or client information
Be responsible for operations of store including but not limited to: opening and closing checklists, implementation and maintenance of company policies and procedures, cash handling, updating of store manual, relevant emergency procedures, employee training and education
Optimize store schedule, organize and plan activities ensuring that the available resources can manage the expected workload
Help prepare and animate daily briefings
Share and explain store performance and sales target on a daily basis to the team
Communicate any information relative to diptyque, the market, products and events
Attend meetings and calls in Store Manager's absence
Stock management and product allocation
Assist in inventory optimization; monitor inventory levels (deliveries, saleables and non-saleables, transfers, warehouse returns)

QUALIFICATIONS:

Minimum of 3 years of sales management experience in luxury retail industry; beauty experience a plus
Bachelor's Degree in a related field is preferred
Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business; understanding of retail KPIs
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
Ability to manage competing priorities; be self-motivated, focused and proactive
Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
Industry awareness and strong business acumen
Strong verbal and written communication skills and excellent organizational skills
Passion for the Beauty and Fragrance Industry
Flexibility to work a retail schedule which will include evenings, weekends and holidays

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