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    Manager, Organizational Change Management - Los Angeles, CA, United States - The Regents of the University of California on behalf of their Los Angeles Campus

    The Regents of the University of California on behalf of their Los Angeles Campus
    The Regents of the University of California on behalf of their Los Angeles Campus Los Angeles, CA, United States

    3 weeks ago

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    Description

    Department Summary

    Situated on 419 acres, five miles from the Pacific Ocean, the University of California, Los Angeles (UCLA) is enriched by the cultural diversity of the dynamic greater Los Angeles area, as well as the geographic advantages of Southern California. One of the world's preeminent public research universities, UCLA is an international leader in breadth and quality of academic, research, health care, wellness, cultural, continuing education and athletic programs, with more than 5,200 faculty members who teach approximately 47,500 students in the UCLA College and 12 professional schools. UCLA is consistently ranked among the top institutions nationally for research funding, having generated $1.7 billion in research grants and contracts in the last fiscal year alone.

    The Information Technology Services (ITS) department at UCLA is a vital part of the university community, providing essential technology services and support to ensure the campus can effectively pursue its mission. It is UCLA's spirited tradition of thought leadership and commitment to excellence that enables an ambitious and resourceful approach to transforming our networked, ever-changing campus environment.
    Position Summary

    The Manager, Organizational Change Management (OCM), Security & Network Transformation Program will oversee the organizational change management portfolio, resources, and team to support the UCLA IT Security and Network (SAN) Transformation efforts for the campus enterprise. The Manager, OCM will coordinate change activities across UCLA's SAN team and provides an understanding of the benefits and risks around the rollout of new tools, technologies, experiences, and opportunities. The Manager, OCM will guide the team to establish a standard change management methodology encompassing processes, activities, tools, KPIs, and reporting strategies. This role will execute UCLA's vision while championing the university's culture and values.

    The Manager, OCM will be responsible for developing the OCM strategy and approach, leveraging input from the functional and technical team, as well as other stakeholders. They will guide the OCM team in managing and executing strategies and build detailed OCM work plans for communications, training, and organization activities; will work closely with the Program Management Office, Communications Analysts, and Training Lead. The Manager, OCM will oversee the team and all associated work relative to communications, training, and OCM-related activities. They will design and monitor stakeholder engagement plans through stakeholder assessments, assess change impacts and define appropriate change actions. They will drive organizational change utilizing appropriate communication vehicles such as town halls, survey tools, and focus groups; partner across the university to provide thought leadership and change management guidance that enables organizational readiness and execution towards sustained transformational change; maintain currency with industry standards, best practices, and trends in higher education; lead continual improvements efforts to increase the effectiveness of change activities; define and execute change readiness assessments; support the design and build of hyper-care and sustainability strategy; contribute to an inclusive environment by building and maintaining collaborative relationships with team members, peers, and leaders; manage team member development, helping them set and achieve goals for their career growth.

    Salary & Compensation *UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
    Qualifications
    • 5+ years Communications, marketing, information technology, or higher education. (Required)
    • 2+ years Experience leading teams in a management or leadership role, particularly in fast-paced, service-oriented environment. (Required)
    • Experience supporting customer needs and articulating a strategy that motivates others to action. (Required)
    • Experienced in supporting customer needs and articulating a strategy that motivates others to action. (Required)
    • Experience developing and implementing information security training and awareness curriculums. (Preferred)
    • Experience working within Higher Education Information Technology. (Preferred)
    • Demonstrated expertise in delivering organizational change management services including methodologies, stakeholder engagement, sponsorship alignment, communication strategy and delivery, training and development and organizational readiness. (Required)
    • Demonstrated experience in building and managing exceptional teams and providing consistent feedback to achieve results in line with strategic goals; skilled hiring/recruitment, onboarding, performance management and professional development. (Required)
    • Exceptional communication skills including writing, copyediting, presentation, and session facilitation. (Required)
    • Proven track record of building strong collaborative relationships with senior stakeholders to achieve results in line with strategic goals. (Required)
    • Strong project management and organizational skills with the ability to manage several projects and deadlines simultaneously. (Required)
    • Ability to synthesize complex materials and craft creative, persuasive messaging for a variety of audiences. (Required)
    • Ability to manage necessary resources to resolve problems in a timely and effective manner. (Required)
    • Possess the verbal and written communication skills to work effectively with technical and non-technical personnel at various levels in the organization; ability to use standard English grammar and punctuation. (Required)
    Education, Licenses, Certifications & Personal Affiliations
    • Bachelor's Degree Communications, marketing, information technology, or higher education, or equivalent experience. (Required)
    • Other Type of Degree Advanced degree in Organizational Development or Business Administration. (Preferred)
    • PROSCI, ACMP or other change management certification. (Preferred)
    • Certified Business Continuity Professional (CBCP), Certified Functional Continuity Professional (CFCP), or equivalent certification. (Preferred)
    Special Conditions for Employment
    • Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
    • Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
    • 0%
    Schedule 8:00 A.M. to 5:00 P.M. PT, Monday through Friday and/or variable based upon operational needs.
    Union/Policy Covered 99-Policy Covered
    Complete Position Description #J-18808-Ljbffr
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