Jobs
>
Miami

    operations manager - Miami, United States - Kentech Consulting Inc

    Kentech Consulting Inc
    Kentech Consulting Inc Miami, United States

    1 week ago

    Default job background
    Description

    Job Description

    Job Description
    Company Description


    KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as - 1st consumer background checking system of its kind, and ClarityIQ a high-tech/high-touch investigative case management system.


    OUR VISION


    Help The World Make Clear and Informed Decisions


    VALUES
    • People Focused: We are people focused and results-driven.
    • Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence.
    • Fact Finders: We are passionate investigators for discovery and truth.
    • Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about.*

    YOUR MISSION


    To help our team optimally produce at the highest levels to meet the growing demands of our client family.

    Job Description


    Essentially this role has one goal: To ensure timely and high-quality delivery of investigative reports to our clients daily. You will work with the VP of Operations to assist in overseeing a team of up to 40 staff members. You are the 'operations whisperer' with a talent in devising optimal efficiencies. You have a deep understanding of Six Sigma processes' financial implications for producing scalable operations.

    You will assist with planning, directing, and supervising all staff and activities with project case daily clients. Participate in planning, goal development, objectives, and procedures to ensure consistent high quality of service, timeliness, accuracy, and thoroughness of investigations.


    The ideal candidate will have a project management, or operations management background dealing with the security or military industry. Possibly with Banking or Investigations.


    Responsibilities essentially will involve five areas: training, operation production, quality control, and post regression project analysis. This position reports directly to the VP of Operations.


    Operations Manager Responsibilities
    • Support and set standards of performance, SOP's for staff, provide training, guidance, and coaching to staff and accountability for assigned tasks and goals.
    • Our operations are expanding to West & East coast, therefore, willingness to Travel to Major Account client meetings and Kick-offs.
    • Ensure & recruit acceptable staffing levels
    • Responsible for monitoring daily clients to ensure consistency, promptness, and quality service.
    • Perform regular coaching sessions to ensure each employee is meeting job expectations and productivity objectives.
    • Assist in handling client calls
    • Develop, implement, and administer efficient and service-oriented processes and procedures as needed.
    • Develop, analyze, and share reports on the quantity, timing, call subject matter, quality of service, trends, and other issues relevant to customer service and project-based case manager operations.
    • Work cross-departmentally to eliminate inefficient processes or issues that negatively impact team member performance.
    • Maintain and ensure the highest standards of security throughout company departments and with client access.
    • Managing and vetting vendor capabilities and competitive pricing and quality to ensure our highest quality standards.
    • Operates from a place of self-initiative; not a tasker
    • Takes action and shows initiative; not afraid to jump in and do the work
    • Able to successfully manage a team
    • Operates from a place of leadership (sees business and team)
    • Accepts and grows with constructive criticism
    • Upholds accountability to business needs, of both self and team
    • Maintains high standards for self and team
    • Takes ownership of work and projects
    • Not afraid to ask assistance and seek additional information
    • Able to strategize
    • Demonstrates great time management; knows how to prioritize and organize time to be productive without being overwhelmed
    • Flexible
    • Understands the what the business needs at the time
    • Understands bigger picture
    • Able to see macro and micro details
    • Demonstrates a great attitude of optimism
    • Natural problem solver
    • Demonstrates great customer service
    • Operates with a sense of urgency

    Qualifications
    • Mission-oriented Leader.
    • MBA or 7+ years experience preferred.
    • Experience preferably military, logistics, and law enforcement background.
    • Experience dealing with security and compliance-driven requirements.
    • Must be able to Pass Security Clearance to obtain a Permanent Employee Registration Card (PERC).
    • Must be able to pass a background check as well as a drug test.
    • Demonstrated working knowledge of effective time management and leading a team.
    • Superior organizational and multitasking skills.
    • Excellent written and verbal communication skills, quality service, and team orientation.
    • Skilled at articulating difficult concepts and making them clear to all team members.
    • Analytical approach to problem-solving, P&L Sigma, ISO awareness ideal.
    • Proactive - chooses to act rather than be acted upon.
    • Regularly creates solutions through effective planning.
    • Ability to ramp up and learn quickly. The need to think and manage fast on your feet to reach timely objectives will be essential.
    • Must be available to work weekends, or overtime as needed.
    • Knowledge of EOS Operating System is helpful.

    Customer/Client Focused
    • Client Focused: Maintain confidentiality and ability to demonstrate a pleasant demeanor on the telephone and in person.
    • Communication Skills: Ability to communicate needs and ideas to investigators, clients, vendors, and company staff.
    • Excellent customer services skills to provide high-quality service to daily clients including the ability to resolve customer service issues

    Technology Skills
    • Technical nimbleness to learn new proprietary reporting and case management programs
    • Operating knowledge of and experience with Google Suite of apps including Gmail, Google Docs and Forms
    • Microsoft Office Suite, including Word, Excel, PowerPoint
    • Usage of telephones, copier, printers (paper, toner & ink change), intranet and Internet.
  • MasTec Utility Services

    Operations Manager

    2 weeks ago

    MasTec Utility Services Miami, United States

    Overview: · **Company Summary** · **MasTec Utility Services** delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric distribution for power delivery systems, gas distri ...

  • Sudsies

    Operations Manager

    5 days ago

    Sudsies North Miami, United States

    You have most likely seen our trucks around town with smiles all over them. This is who we are all about at Sudsies. We are South Florida's friendliest full service dry cleaning company and seeking an Operations Manager for our N. Miami location to join our fantastic team. This i ...

  • Razorfish

    Manager, Operations

    6 days ago

    Razorfish Miami, United States

    **Company Description** · As a Manager, Operations, you will be part of a growing Business Operations team on a well-known client. Reporting to the SVP of Global Business Operations, the role provides the opportunity to work on a high-energy, highly visible account. You will be r ...

  • FirstBank Florida

    Operations Manager Waterford

    2 weeks ago

    FirstBank Florida Miami, United States

    **OPERATIONS SUPERVISOR** · **Job Summary**: · Operations Manager manages regional Deposits Operations and supports the Operations Director in the execution of operational priorities across the region. This role interacts with Corporate operational functions at all levels and is ...

  • Florida Freezer

    Warehouse Operations Manager

    1 week ago

    Florida Freezer Miami, United States

    **Florida Freezer LP (Miami)** is a small family owned and operated _cold storage facility_ in Miami Gardens, FL. We are seeking a **Warehouse Operations Manager** who will be responsible for overseeing all aspects of warehouse operations and managing a small team of employees. · ...

  • FirstService Residential

    Operations/security Manager

    15 hours ago

    FirstService Residential North Miami Beach, United States

    The Operation's Manager is to assist the Property Manager in the day-to-day operations of the Association. During the day shift, the Operations Manager oversees the status of deliveries, construction, moves and various other issues that need constant monitoring. During the evenin ...

  • KIPP Foundation

    School Operations Manager

    15 hours ago

    KIPP Foundation Miami, United States

    Full-time · - Start Date: Immediate opening · - Department: School-based Support · **Company Description**: · **About KIPP Miami** · The SOM will be the face of operations for our students and families. They will ensure that they are effectively recruited and enrolled at the scho ...

  • Sunny Skies produce

    Assistant Operations Manager

    2 days ago

    Sunny Skies produce Miami, United States

    **Hiring Produce Company: Freshway Produce, Inc.** · The Assistant Operations Manager is responsible for assisting in the day-to-day operations of the business and managing the flow of incoming and outgoing products while ensuring quality, efficiency and cost-effectiveness. To en ...

  • Barry University

    Operations Manager

    2 weeks ago

    Barry University Miami Shores, United States

    Summary · The operations manager in collaboration with the PA leadership team is responsible for the planning and direction of administration functions of the PA Program and its two geographical cohorts. This role will include coordinating both didactic and clinical activities of ...

  • HCA Florida Kendall Hospital

    Regional Coding Operations Manager Rcom Wfh

    2 weeks ago

    HCA Florida Kendall Hospital Miami, United States

    This position is incentive eligible. · **Introduction**: · The Regional Coding Operations Manager (RCOM) is responsible for assisting in the development and evolution of the overall strategy for Physician Services Group (PSG) Coding Operations. The RCOM is responsible for oversig ...

  • Multi Corp Business

    Operations Manager

    3 weeks ago

    Multi Corp Business North Hollywood, United States

    **Position Overview**: · We are seeking a highly motivated and experienced Manager to join our team at our local moving company in North Hollywood. As the Manager, you will play a key role in overseeing the day-to-day operations of our moving company, managing our team of movers, ...

  • Aramis Search

    Operations Manager

    3 weeks ago

    Aramis Search Miami, United States

    This leading manufacturing business is seeking an experienced Operations Manager to join a dynamic team and lead our manufacturing operations. The Operations Manager will be responsible for managing day-to-day operations, optimizing production processes, ensuring quality standard ...

  • Maersk (a.k.a A P Moller)

    Operations Manager

    1 week ago

    Maersk (a.k.a A P Moller) Miami, United States

    Opportunity · About Us: · As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us · If you are seek ...

  • David Yurman

    Operations Manager

    2 weeks ago

    David Yurman Miami, United States

    Overview · David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Today, with their son, E ...

  • NuLife Institute

    Operations Manager

    2 weeks ago

    NuLife Institute Miami, United States

    Position Title: Operations Manager - High-End Concierge Medical Practice · Overview: We are seeking a dynamic and experienced Operations Manager to join our high-end concierge medical practice. The ideal candidate will be responsible for overseeing the day-to-day operations of th ...

  • Returnmates

    Operations Manager

    1 week ago

    Returnmates Miami, United States

    Job Description · Job DescriptionSway (formerly Returnmates) is a fast-growing, LA-based technology and logistics startup that enables consumers to return online purchases without leaving their home. Our mission is to make online shopping more enjoyable by providing a return expe ...

  • NuLife Institute

    Operations Manager

    1 week ago

    NuLife Institute Miami, United States

    Job Description · Job Description · Position Title: Operations Manager - High-End Concierge Medical Practice · Overview: We are seeking a dynamic and experienced Operations Manager to join our high-end concierge medical practice. The ideal candidate will be responsible for overse ...

  • Kentech Consulting Inc

    operations manager

    6 days ago

    Kentech Consulting Inc Miami, United States

    Job Description · Job DescriptionBenefits:401(k) · Dental insurance · Health insurance · Paid time off · Parental leave · Profit sharing · Vision insurance · KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative pro ...

  • Returnmates

    Operations Manager

    1 week ago

    Returnmates Miami, United States

    Job Description · Job DescriptionSway (formerly Returnmates) is a fast-growing, LA-based technology and logistics startup that enables consumers to return online purchases without leaving their home. Our mission is to make online shopping more enjoyable by providing a return expe ...

  • CookUnity

    Operations Manager

    1 week ago

    CookUnity Miami, United States

    Job Description · Job DescriptionCookUnity is a chef-to-you marketplace connecting talented chefs with consumers, revolutionizing meal delivery. We bring small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs. With over 100 i ...