Regional Support Specialist - Indianapolis, United States - National Corporate Housing

National Corporate Housing Indianapolis, United States

4 weeks ago

Description

**Location**

Indianapolis , IN **Regional Support Specialist** National Corporate Housing is a growing company looking for an experienced individual in the corporate housing industry to support a multi-market Region. The role will encompass account management, guest experience and vendor relations. The ideal candidate will have a proven record of customer service excellence and problem-solving skills working with both internal and external customers in a service-based environment. National Corporate Housing is a multi-brand, global leader in providing temporary housing program management for global business travel and corporate relocations. National is one of the largest providers of temporary housing around the globe. **Responsibilities:**

Audit property and guest ledgers as needed with assigned markets to ensure proper billing and payments.

Assist markets with posting payments to vendor, initiating electronic payments, and expediting payment when needed.

Audit general ledgers and market invoices for approval.

Execute property leases from initiation to completion/renewal in timely manner.

Communicate with properties to obtain renewals offers as needed.

Deliver notice to vacates to market properties in a timely manner.

Build strong partnership/relationships with properties.

Evaluate, identify, and communicate opportunities, issues, and trends to make improvements impacting Region efficiency and guest experience.

Perform other duties necessary to support the market and guests.

Audit information in management software for accuracy in relation to sales and service.

Management of office/promotional supplies for markets.

Assistance with regional motivation contests.

Managing meeting agendas for region.

Run L10 Meetings and take notes

Manage office leases and expirations with General Counsel and VP of Accounting

Special projects as assigned to support markets/region.

**Requirements:**

Proven ability to multitask and be flexible with various duties.

Strong administrative skills and attention to detail

Ability to communicate clearly and concisely both vocally and in writing.

Outstanding customer service and problem resolution skills

Excellent organizational skills

Experienced with reservation systems/strong data entry skills.

Ability to operate general office equipment.

1-3 years hospitality or hotel customer service experience

High School diploma or equivalent

*All employees are expected to have knowledge of Nationals business units and established procedures and compliance rules pertinent to their positions.* **Benefits:**

Competitive Compensation

+ $41,900 - $47,100 annual salary

Health, Dental and Vision insurance

Work from home and flexible work schedule available

401K plan

One of a kind culture with dedicated Diversity, Equity, and Inclusion Specialist and Inclusion Council

Inclusive Awards and Recognition Program for All

Paid time off

Wellness program

Complimentary use of corporate apartments for vacation or travel (when available)

Fair Labor Standards Act (FLSA): Exempt Will not provide assistance with relocation costs National Corporate Housing is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status

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