Customer Support Specialist - Indianapolis, United States - Planet Professional

Planet Professional Indianapolis, United States

3 weeks ago

Pharmaceutical / Bio-tech

Description

Customer Support Specialist

1 year contract, 12pm-9pm Shift

Must Haves:

Associate's Degree with at least 2 years previous customer service experience or greater than 3 years previous customer service experience

Preferred:

Previous experience with SAP and Salesforce
Experience with Google Suite, specifically Google Sheets, Google Docs, Google Slides, and Google Forms
Previous experience in a fast-paced call center environment

Description:

Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varying in complexity related to resource dispatching, case creation, spare parts availability distribution, etc.
Provide phone support to field representatives. Able to maintain excellent workload management – balancing multiple tasks efficiently while maintaining a high level of quality in a fast-paced environment.
Communicates proactively and effectively with teammates, stakeholders, leadership and other colleagues.
Embraces change with a positive attitude. Identifies problem areas and recommends corrective solutions.
Maintain documentation according to established guidelines as may be required by specific job responsibilities.
Knows and applies the fundamental concepts, practices and procedures of the particular field of specialization. Significant on-the-job training or formalized education in specific area. Requires some evaluation, originality or ingenuity. Work is varied and may be somewhat difficult in nature but usually involves limited responsibility.
Contributes independently or with a team towards a program or department goal or service. Interfaces with internal customers and departments.
Able to work evenings and occasional weekends based on team needs.
Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

Support Specialist

3 weeks ago

BCforward Indianapolis, United States

BCforward is currently seeking a highly motivated Salesforce Support Specialist for an opportunity in Indianapolis, IN · Summary: · Position Title: Salesforce Support Specialist · Location: Indianapolis, IN · Anticipated Start Date: 06/03/2024 · Duration: Full-Time Employee · Wor ...
Support Specialist

3 days ago

Health & Hospital Corporation Indianapolis, United States

The Support Specialist provides skills training and development to clients as required by medical necessity. This position provides crisis management and emergency interventions including but not limited to CPR and CPI, as well as provides quality ca Support Specialist, Support, ...
WMS Support Specialist

1 week ago

OSTechnical Indianapolis, United States

WMS Specialist · The WMS Specialist will be responsible for the successful implementation, customization, and ongoing support of our Warehouse Management System B2C for our clients. This role requires a blend of technical expertise, project management skills, and excellent custom ...
Application Support Specialist

2 weeks ago

Pinnacle Partners, Inc Indianapolis, United States

Pinnacle Partners is assisting our client in their search for an Application Support Specialist to join their team in the Indianapolis, IN area. This successful resource will be responsible for providing technical support to business users. · RESPONSIBILITIES: · Troubleshoot to i ...
Laboratory Support Specialist

3 weeks ago

Pyramid Consulting, Inc Indianapolis, United States

Immediate need for a talented Laboratory Support Specialist. This is a 12+ Months Contract opportunity with long-term potential and is located in Indianapolis, IN (Onsite). Please review the job description below and contact me ASAP if you are interested. · Job ID: · Pay Range: ...
Business Support Specialist

3 weeks ago

Erie Insurance Group Indianapolis, United States

**Business Support Specialist** · **Location:** Indianapolis, IN, US, 46420 **Division or Field Office:** · Indiana Branch Office · **Department of Position:** Field Operations Department **Work from:** · Indiana Branch Office (Indianapolis) · At Erie Insurance, youre not ju ...
OneSource Service Support Specialist

1 week ago

Pyramid Consulting, Inc Indianapolis, United States

Immediate need for a talented OneSource Service Support Specialist. This is a 12+ months Contract opportunity with long-term potential and is located in Indianapolis, IN (Onsite). Please review the job description below and contact me ASAP if you are interested. · Job ID: · Pay ...
Student Support Specialist

4 days ago

Metropolitan School District of Warren Township Indianapolis, United States

Position Type: · Student Support Services/Student Support Specialist · Date Posted: · 5/31/2024 · Location: · Sunny Heights Elementary School · Closing Date: · Until filled · Attachment(s):Job Description · New Teacher Starting Salary · Teacher Benefits Summary · ...
Mission Support Specialist

4 days ago

Professional Management Enterprises Indianapolis, United States

Title: Mission Support Specialist · Location:Indianapolis, IN · Hours: Monday - Friday 8am-5pm · The duties and responsibilities shall include:Assist the Local Accountability Officer (LAO) with the full lifecycle management of all Personal Property by completing necessary trainin ...
Lab Support Specialist

3 weeks ago

The Fountain Group Indianapolis, United States

Currently seeking a Lab Support Specialist for a prominent client of ours. This position is located in Indianapolis, IN. Details for the position are as follows: · Job Description: · Shift: Monday-Friday 8AM-5PM · Pay: $20-$25/hr depending on experience. · This is a temporary ...
Technical Support Specialist

4 weeks ago

The National Bank of Indianapolis Corporation Indianapolis, United States

Technical Support Specialist · Primary Duties and Responsibilities: · The teammate provides support for the Help Desk, PC/server deployment, networking and other systems as assigned. This involves standard set up as well as troubleshooting and resolving technical issues (related ...
Reentry Support Specialist

1 week ago

Volunteers of America Ohio-Indiana Indianapolis, United States

$1,000-Sign On Bonus Volunteers of America Ohio & Indiana seeks energetic, self-motivated, dynamic professionals to join its expanding team. VOAOHIN is dedicated to helping those in need rebuild their lives and reach their full potential. As an organization stretching across Ohio ...
SBA Support Specialist

4 days ago

Community First Bank of Indiana Indianapolis, United States

At Community First Bank of Indiana (CFB) we set our intentions to serve and give our best to others each day. Our mission? We partner with you to build a better future. Ready to get started? · As part of our team, you'll be empowered through the bank's investment in employee edu ...
Information Technology Support Specialist

3 weeks ago

Brooksource Indianapolis, United States

PC Refresh Technician · 1 year contract · Location: Downtown Indianapolis, IN · Travel required - this resource will be selected to travel to refreshes throughout the state with occasional overnight travel (weekday only)- will not be traveling every week of the year · Pay: $24 ...
Logistics Support Specialist

1 week ago

Now Courier Indianapolis, United States

Principal Function: The Logistics Support Specialist is responsible for assisting with daily operational activities, such as reviewing reports, managing route escalations, finalizing orders, and responding to customer inquiries. · Essential Duties and Responsibilities: Duties in ...
family support specialist

3 weeks ago

Health & Hospital Corporation of Marion County Indianapolis, United States

Marion County Public Health Department is an organization that celebrates diversity, and seeks to employ a diverse workforce. We actively encourage all individuals to apply for employment and to seek advancement opportunities. Marion County Public Health Department also provides ...
Technical Support Specialist

3 weeks ago

BankTalent HQ Indianapolis, United States

A Stable and Growing Employer · The National Bank of Indianapolis is the largest, locally owned, national bank in greater Indianapolis. Since opening our doors in 1993, we have grown from 18 employees to more than 300 employees. Our strength and success in serving the local mark ...
Academic Support Specialist for the Choir School

3 weeks ago

Episcopal News Service Indianapolis, United States

Academic Support Specialist for the Choir School **Job Title** **Name of church or organization** Christ Church Cathedral **Address** Indianapolis, IN **Job Description** Christ Church Cathedral in Indianapolis seeks an Academic Support Specialist for the Choir School. The Choir ...
support specialist

2 weeks ago

Health & Hospital Corporation Indianapolis, United States

The Support Specialist provides skills training and development to clients as required by medical necessity. This position provides crisis management and emergency interventions including but not limited to CPR and CPI, as well as provides quality ca Support Specialist, Behaviora ...
IT Support Specialist

4 weeks ago

On-Board Services Indianapolis, United States

IT Support Specialist · Date: · Function: IT & Security · Reports to: Manager, IT · Position Summary: · The IT Support Specialist is responsible for providing technical support to our internal team members, managing hardware inventory and maintaining servers. This role assis ...