- Provides technical support for the Help Desk to provide technical support for end-users by:
- Performs installation, maintenance, and support for all technology resources, including but not limited to:
- Installs, configures, sets up, and troubleshoots client access to shared networks, mapped network drives, network printers, and remote access
- Assists with daily and special project operations, including setup/management of user accounts and systems security
- Participates in the evaluation of user difficulties; helps identify common problems and/or trends and how best to prevent them; offers recommendations involving hardware or software upgrades that are designed to minimize recurring technological problems and/or gain efficiency
- Creates and updates IT procedural documentation
- Maintains current knowledge of information systems technology and commonly used software
- Participates in on-call rotation for after-hours support
- High School diploma required, some college level coursework preferred
- Minimum of 5 years of experience in a similar role, or comparable combination of education and work experience
- Banking/financial services industry experience and/or knowledge of regulated environment (such as health care) helpful
- Extensive knowledge of hardware and software products
- Exceptional customer service and communication skills, including the ability to convey technical information in commonly understood terms
- Excellent interpersonal skills, exhibiting a high degree of professionalism
- Proven analytical and problem-solving skills, with the ability to think critically, evaluate needs and develop a plan of action
- Strong organizational skills, including the demonstrated ability to multitask
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Technical Support Specialist - Indianapolis, United States - The National Bank of Indianapolis Corporation
Description
Technical Support SpecialistPrimary Duties and Responsibilities:
The teammate provides support for the Help Desk, PC/server deployment, networking and other systems as assigned. This involves standard set up as well as troubleshooting and resolving technical issues (related to both software and hardware), working with users who have different levels of skill and knowledge, and ensuring that clients receive the highest level of service.
Essential Functions:
Soliciting information needed to accurately diagnose the specific technical problem
Communicating technical information in commonly understood terms
Taking action to resolve identified software or hardware problems and/or directing the end user on how to resolve the identified problems
Collaborating with Technology team members to resolve issues as appropriate
Maintaining the ticketing system and related applications, applying updates timely and ensuring proper functioning
Printer hardware and software
Network hardware and software
Telephone hardware and software
Security systems hardware and software
Annual Salary
The National Bank of Indianapolis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of, and will not be discriminated against on the basis of race, color, sex (including pregnancy), sexual orientation, gender identity, religion, national origin, age, veteran status, disability, genetic information, or other bases as protected by local, state, or federal law.
