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Marquand

    Customer Support Specialist - Indianapolis, United States - Dawar Consulting

    Dawar Consulting
    Dawar Consulting Indianapolis, United States

    5 days ago

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    Description

    Job Description
    Our client, a world leader in life sciences and diagnostics, is looking for a Customer Support Specialist. Kindly have a look at the details below and let me know if you are interested.

    Job Title:
    Customer Support Specialist (2nd Shift)

    Job Type:
    Long-term Contract (Possibility Of Further Extension)

    Location:
    Indianapolis, IN

    Training Timings: 8 AM - 5 PM EST

    Shift Timings : 12 PM - 9 PM EST

    Company Benefits include:


    • Healthcare (Medical, Dental, & Vision)
    • Paid Sick leave
    • 401k (with 2% employer match)
    Responsibilities:


    • Provide operations support to the team.
    • Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varying in complexity related to resource dispatching, case creation, spare parts availability distribution, etc.
    • Provide phone support to field representatives. Able to maintain excellent workload management - balancing multiple tasks efficiently while maintaining a high level of quality in a fast-paced environment.
    • Communicates proactively and effectively with teammates, stakeholders, leadership and other colleagues.
    • Maintain documentation according to established guidelines as may be required by specific job responsibilities.
    • Knows and applies the fundamental concepts, practices and procedures of the particular field of specialization. Significant on-the-job training or formalized education in specific area.
    • Able to work occasional weekends based on team needs.
    Who You Are:


    • Associate's Degree with at least 1 year previous customer service experience or equivalent experience
    • Intermediate computer skills including the ability to do some advanced functions within various software packages
    If interested, please share your update resume at
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