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    Japanese Bilingual IT Helpdesk Engineer - Houston, United States - Actus Consulting Group

    Actus Consulting Group
    Actus Consulting Group Houston, United States

    2 weeks ago

    Default job background
    Description
    Japanese Bilingual IT Helpdesk Engineer (Tier1) - Houston, TX

    Industry:
    IT

    Location:
    Houston, TX

    Visa Sponsor:
    No

    Language:

    English:
    Business Level, Japanese: Business Level
    IT company seeks an IT Helpdesk Engineer.

    This position assesses and troubleshoots computer support problems and resolves users' problems. We
    are looking for self-motivated, team-oriented, and highly organized individuals. A work location will be
    onsite at a client's site in Houston, Texas, for at least three days.

    In response to our client's request, this position does not have an established work schedule. You will be
    required to work a flexible schedule based on the client's needs. Please understand that the position will
    require flexibility on your part.

    【


    PRIMARY RESPONSIBILITIES:
    】

    • Serving as the first point of contact for customers seeking technical assistance over the phone or
    email.

    • Good knowledge of Microsoft Windows OS (Windows10/11), Microsoft Office, E-mail (Outlook), VPN,
    MS365/O365, network printer, LAN/Wi-Fi/AP support, basic knowledge of cloud/Azure environment,

    • Support the users using the Helpdesk tickets system, such as Zendesk, and follow up with users.
    • Maintaining and creating technical documents, such as user manuals and procedures.
    • Software installations, configurations, and troubleshooting for users.
    • Hardware (PC, Printer, etc.) setup, installations, and configurations for users.
    • Needs to communicate with vendors and manufacturers for new orders, product replacement, and
    technical support from them.

    • Ability/skills to support the users remotely.
    • Planning and conducting the user training at the client's site.
    【


    KNOWLEDGE AND SKILL REQUIREMENTS:
    】

    • Excellent skills in Microsoft OS and Office products.
    • Good PC knowledge and skills.
    • Basic Network and cloud knowledge.
    • Excellent communication skills. Japanese skills are a must. English required the business level.
    • Excellent customer service skills.
    • Strong team orientation skills and reporting skills.

    Security awareness:
    Basic security knowledge and a conscious approach to handling user information
    are required.

    • Must be authorized to work in the U.S.
    【


    REQUIRED EDUCATION AND EXPERIENCE:
    】

    • Bachelor's degree in MIS or CIS.
    2. 1~2 years of experience as an IT Helpdesk Engineer or a similar position.

    【


    SUPPLEMENTARY QUALIFICATIONS:
    】

    • Working experience in a Japanese company is a plus.
    • Any Microsoft Certification is a plus.
    • Any involvement in IT projects is a plus.

    Registration:
    I have already registered.
    If you have not registered, please attach your resume file.

    #J-18808-Ljbffr
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