Cloud Operations Manager - Chicago, United States - Advantage Solutions

Description

Cloud Operations Manager

Job Locations

US-IL-Chicago

Primary Posting Location : City

Chicago

Primary Posting Location : State/Province

IL

Primary Posting Location : Postal Code

60601

Primary Posting Location : Country

US

Requisition ID



Position Type

Full Time

Category

Professional: (IT, Finance, Legal, HR, Talent Acquisition, Administrative, Customer Service)

Minimum

USD $140,000.00/Yr.

Maximum

USD $160,000.00/Yr.

Summary

Cloud Operations Manager

Seeking a highly skilled and motivated Cloud Operations Manager to lead and oversee our cloud infrastructure operations team. As a Cloud Operations Manager, you will play a critical role in ensuring the reliability, performance, and security of our cloud-based services. Need a strong background in cloud technologies, proven leadership experience, and a passion for optimizing cloud operations.

What we offer:

Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

Responsibilities:

• Operational Leadership: Lead and manage the day-to-day operations of the cloud infrastructure team, ensuring the continuous availability and performance of cloud services.
• Team Management: Build, mentor, and lead a high-performing team of cloud operations professionals, fostering a culture of collaboration, innovation, and excellence.
• Infrastructure Monitoring and Maintenance: Oversee the monitoring of cloud infrastructure performance, proactively identifying and resolving issues to maintain optimal service levels.
• Incident Management: Develop and implement incident response procedures, ensuring timely resolution of incidents and minimizing impact on business operations.
• Capacity Planning: Collaborate with cross-functional teams to conduct capacity planning and scalability assessments, ensuring the infrastructure can support current and future business needs.
• Security and Compliance: Work closely with the security team to implement and enforce security measures, ensuring compliance with industry standards and regulations.
• Automation and Efficiency: Drive initiatives for automation and efficiency improvements in cloud operations, leveraging Infrastructure-as-Code (IaC) and other relevant technologies.
• Cost Management: Monitor and optimize cloud infrastructure costs, identifying opportunities for cost savings without compromising performance or security.
• Disaster Recovery and Business Continuity: Develop and maintain robust disaster recovery and business continuity plans for cloud-based services.
• Documentation and Knowledge Sharing: Ensure comprehensive documentation of cloud architecture, processes, and configurations, and promote knowledge sharing within the team.

Qualifications:

• 7+ years of experience in cloud operations, with a focus on managing complex cloud environments, with minimum 4 years experience working with Azure.
• Proven leadership experience, with the ability to build and lead high-performing teams.
• Extensive knowledge of cloud platforms such as AWS, Azure, or GCP, and hands-on experience with cloud services, virtualization, and containerization technologies.
• Experience with Infrastructure-as-Code (IaC) and automation tools.
• Experience managing High Availability/Fault Tolerant Systems
• Experience working in an Agile SCRUM environment
• Excellent troubleshooting, technical problem-solving skills, and decision-making abilities
• Experience with monitoring tools.
• Experience with Windows and Linux platforms
• Good working knowledge of Azure Policy and understanding of cloud governance.
• Proficient at multitasking and proactive in work responsibilities
• Knowledge of security best practices and experience implementing security measures in cloud environments.
• Familiarity with incident response procedures and capacity planning.
• Excellent communication and collaboration skills.
• Certification in cloud technologies (e.g., AWS Certified SysOps Administrator, Azure Administrator) is a plus.

Additional Skills:

• Working knowledge of at least one configuration management tool, such as Ansible, Chef, and/or Puppet
• Working experience with JavaScript Frameworks (Angular), RESTful APIs, JSON and XML
• Experience with Kubernetes, automating its deployment and configuration (manifests/helm/Docker/etc.)
• Possess an understanding of system testing including platform, integration, load testing.
• Ability to write technical documentation (platform architecture, strategy, etc.)
• Ability to work on multiple concurrent complex projects and to coordinate the work of others in the cloud environment.

Job will remain open until filled

Responsibilities

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Essential Job Duties and Responsibilities
Job Duty

Software Development Management

• Lead project planning and sizing activities, identify resource requirements, and oversee a team of internal and external resources capable of producing specified deliverables
• Create and maintain an software development project plan that communicates tasks, milestone dates, status, and resource allocation
• Identify and communicate major milestones and risks to achieving those milestones in a positive manner
• Coordinate delivery of development (beta) and production releases that meet quality assurance standards
• Manage software development projects around the BI platform to ensure quality, on time, within budget delivery from requirement definition through testing, rollout, and support
• Perform work breakdown and task identification, assign tasks to project resources, track progress on assigned tasks, and manage the assembly of completed tasks into coherent deliverables

Technical Leadership

• Architect, design, develop, test, and deploy code for business intelligence and database technology platforms
• Plan and execute efforts to address technical debt for legacy systems and processes
• Share acquired skills/knowledge with team members and mentor junior engineers
• Collaborate with test team in creating a Quality Assurance strategy for supporting both new and legacy BI systems
• Develop and enforce development best practices
• Lead code reviews and technical exchange sessions
• Manage the development and maintenance of technical documents

End User Support

• Create a user support structure that addresses user requests with minimal impact on ongoing project work
• Manage user training and onboarding activities.
• Perform technical liaison functions to all clients/customers

Supervisory Responsibilities:

Direct Reports
- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports
- May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements:

Travel and Driving are not essential duties or functions of this job

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job
Education Level: (Required): Bachelor's Degree or equivalent experience

Field of Study/Area of Experience: computer science, engineering or related education/professional work experience
- 6+ years of significant experience with SQL Server, SSIS, SSRS
- 6+ years of relevant experience with Systems Analysis and documentation
- Deep knowledge of related technologies such as SSAS, Microsoft and third party BI tools, .NET
- Current experience presenting technical solutions to business and technical audiences
- Experience leading software development teams through all phases of the SDLC
- Experience managing business clients or customers
- Advanced communication, organization, and project management skills
- SCRUM Master and working within an Agile process a plus
- Prior consulting experience is a big plus

Skills, Knowledge and Abilities

• The ability to analyze ambiguous technical and customer situations and determine appropriate solutions as necessary
• Self-starter, problem solver, resourceful
• Demonstrated ability to provide cross-functional leadership
• Ability to create and maintain a positive work environment by motivating and managing people
• Experience architecting technical solutions for complex problems
• Experience architecting systems and leading a small team in a Microsoft BI development environment:
• SQL Server 2008 (or newer)
• Microsoft Visual Studio
• Microsoft Team Foundation Server
• Microsoft Office
• SharePoint
• Third party BI visualization and end user tools
• Working knowledge of related systems and platforms:.NET, Active Directory, BizTalk, Dynamics and application architecture

Environmental & Physical Requirements:

Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Additional Information Regarding The Company Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

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